245 results found
Surveys Flexible, scalable surveys to engage the people behind the datapoints Setup a process so slick, you’re not just running a survey, you’re having a conversation and understanding the human being behind your data. Whatever your survey requirements, Forsta Surveys are suitable for first time users or seasoned pros. You need a just-in-time poll or […]
Content From data to action: The insights silo problem The human-centered framework for breaking silos Connection is the new differentiator You book a flight online. A week later, a marketing email offers you a discount on the trip you already paid full price for. At the airport, the support agent can’t see your complaint. After […]
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Content Start with clear business and user goals Align the dashboard with customer journeys Choose metrics that connect journeys to outcomes Get stakeholder buy-in Create role-based dashboards Design for usability and storytelling Review-and-improve In today’s digital workplace, employees are already juggling multiple platforms, logins, and dashboards—each vying for attention. If a dashboard isn’t intuitive, relevant, […]
Press Ganey Forsta acquires InMoment, accelerating AI innovation in customer experience and expanding cross-industry expertise Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth. CHICAGO – Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it […]
Content What is Net Promoter Score (NPS)? Why NPS matters for CX What is a “good” NPS score? How to implement NPS in your business The bottom line on NPS Would your customers recommend you, or warn others to stay away? Every piece of feedback your business receives counts, and in a landscape where only […]
2025 State of CX report The CX trust deficit: Loyalty at risk in the digital age Download full report The CX trust deficit: Loyalty at risk in the digital age Customer trust is eroding, and loyalty is slipping through the cracks. Today’s consumers face a digital world filled with promises, but too often brands fail […]
Press Ganey Forsta expands research capabilities with deeper integration of qualitative tools on HX Platform Integration brings focus groups, interviews, and ethnographic research together in one seamless solution [CHICAGO, AUGUST 14, 2025] –Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, […]
Content Insight without action is inertia What operational CX really means From signal to system: Turning insight into action plans CX isn’t support. It’s strategy. CX has a measurement problem, but not the one you think. There’s more data than ever: NPS charts, CSAT dashboards, comment tags, real-time alerts, and more. And yet real change […]
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO […]
