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Discover 9 proven strategies to gather authentic customer testimonials and boost your business credibility. Learn how to leverage social proof to increase sales and trust.
Getting Engine revved up Tools used Closed-loop management tool Cross tabulationInfographic dashboardsPowerPoint batch reporting How our software helped market research firm Engine maximize business value and customer experience for its Fortune 100 client. The challenge Just what the doctor ordered It’s not every day a Fortune 100 national health company asks you to dramatically improve its pharmacy experience. But that’s exactly what happened […]
Press Ganey announces plans to acquire Forsta – A leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer – to accelerate innovation in the global healthcare experience industry Healthcare powerhouse to supercharge its product offering and uncover deeper insights for clients with Forsta’s Human Experience (HX) technology Boston, London and Oslo, Norway […]
Social Listening is a method of gathering useful data from across social media platforms. Read our guide for everything you need to know about social listening.
Content The power of data in CX decisions Understanding CX data types The importance of data integration across channels Distinguishing actionable insights from noise Actionable strategies for leveraging CX data The future of CX data sources Turning data into action: the path forward for CX In today’s data-driven world, businesses have unprecedented access to customer […]
Content The CX landscape in 2025 How AI is elevating the standards of CX Building better CX with AI Next steps for leveraging AI for CX Data is everywhere, but insights? Those are a lot harder to come by. In the current environment of perpetual information overload, the real power isn’t in collecting more data, […]
Forsta announces 2021 ACE Awards winners 16th annual awards program recognizes partners with successful and ambitious CX and EX programs NEW YORK, LONDON and OSLO, Norway – May 27, 2021 Forsta, the leading global solutions provider of Customer Experience and Research Technology, today announced the winners of the 2021 Achievement in Customer Excellence (ACE) Awards. The company […]
Forsta unveils new CX predictive analytics capabilities Forsta clients will now be able to leverage predictive net promoter scores (pNPS) to foster a greater understanding of their full customer base LONDON, UK and LISBON, Portugal. November 1, 2022 – Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology, […]
Forsta Surveys Professional Services Supporting you whenever and however you need it Our survey support services can provide up to full coverage for your survey, sampling, and reporting requirements. A dedicated, localized project team with the added help of a global network of support gives you flexibility and speed. Whatever level of support you need, […]
Forsta Compass Visualizing a VoC program using Forsta Compass A Voice of the Customer program operates at multiple levels: strategic and tactical, leadership and front line, financial and operational. And at any given time, all these and other elements are operating at slightly different speeds and with differing trajectories. Understanding your progress with each element […]
