11 ways to gather and use customer insights
Unlock valuable customer insights with our 11 effective methods. From social media monitoring to customer surveys, discover how to improve your marketing survey.
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HX Catalysts: Social listening booster
HX catalysts Social listening booster Amplify the unheard truth in local reviews Social listening booster Your customers are talking about you everywhere. But are you listening? Are your survey response rates falling off a cliff in certain locations? Do you know what the difference is between each of your local markets? And how to maximize […]
HX Catalysts: Predictive NPS
HX catalysts Predictive NPS Scale up your CX program’s reach and impact Predictive NPS Do you know how satisfied 100% of your customers are? Can you pinpoint your detractors and promoters? Are you personalizing each touchpoint? Are you using your CX insights to reduce customer churn? Are you making the most of your up-sell and […]
Game on: How Ray White boosted CX engagement
Game on: How Ray White boosted CX engagement Tools used Ray White, a family-owned Australian real estate group, recognized that after 9 years their Customer Experience (CX) program needed an update. The challenge The market leader, with over 1,000 offices and 6,700 sales agents across APAC, holds customer centricity as a core value. And the […]
Cultivating a human-experience culture: How to transform your organization from the inside out
Explore the importance of a human-centric culture in organizations, its core principles, and values, and how it impacts both customer and employee satisfaction. And find out how to assess your organization’s current culture and identify potential barriers to cultural change, followed by six key steps to transform your organization from the inside out.
Why Forsta Discussions trumps Zoom and Teams for market research professionals
Forsta Discussions is the ideal solution for market research professionals looking for a focus group platform that offers functionality for effective communication and analysis, PII handling, time-synced chat and note-taking, and real-time emotion capture. Read on to learn why Forsta Discussions trumps Zoom and Teams.
How the digital transformation impacts customer experience
Discover the impact of digital transformation on customer experience. Learn how to leverage technology to improve your customer experience.
The local experience: How customer experiences are redefining local marketing online and offline
The local experience: How customer experiences are redefining local marketing online and offline Your customer’s experience with your brand begins the moment they are in need of your products or services. Often this takes place well before they ever visit a physical location in the search results. If you’re not positioned well for these critical […]
Episode 04: Jaclyn von Oven | Best Buy
HX SUPERHEROES PODCAST Episode 04: Jaclyn von Oven | Best Buy Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Reinventing with purpose: The power of reimagining customer experiences at Best Buy In our latest HX Superheroes episode, we had the pleasure of hosting […]
Beyond customer satisfaction: The crucial role of Human Experience in business success
Discover how the human experience goes beyond customer satisfaction metrics and plays a crucial role in driving business success. Learn how empathy and personal connections can create a competitive advantage and how the human experience is intricately connected to employee engagement.
