Social listening booster Your customers are talking about you everywhere. But are you listening? Are your survey response rates falling off a cliff in certain lo cati ons? Do you know what the difference is between each of your local markets? And how to maximize each one’s potential? Can you tell which offline experiences are affecting your…
Predictive NPS Do you know how satisfied 100% of your customers are? Can you pinpoint your detractors and promoters? Are you personalizing each touchpoint? Are you using your CX insights to reduce customer churn? Are you making the most of your up-sell and cross-sell opportunities? With Forsta you can: Expand the scope of your CX…
Ray White, a family-owned Australian real estate group, recognized that after 9 years their Customer Experience (CX) program needed an update. The challenge The market leader, with over 1,000 offices and 6,700 sales agents across APAC, holds customer centricity as a core value. And the next iteration of their CX program needed to create a…
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Webinar synopsis: Your customer’s experience with your brand begins the moment they are in need of your products or services. Often this takes place well before they ever visit a physical lo cati on in the search results. If you’re not positioned well for these critical first steps, it very well could be the last steps that…
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Competitive Benchmarking What if standing out in a crowded marketplace was simple? What if you could outsmart your biggest rival? What if you could devise a strategy to surpass them? With Forsta, you can Boost differentiation and growth with a clear vision and innovation roadmap. Target investment and drive efficiencies by understanding what matters most…
Insight Activator Are you truly improving customer experience, or just spinning your wheels? Do you know who’s leading change? Is the change happening fast enough? Is your organization open to new ideas and real innovation? Forsta Insight Activator helps you deliver real change throughout your organization and transform your customer experience program. With Forsta you…
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Don’t take feedback at face value When times are tough, you need to do more with less. But understanding your customers on a rich, human level is the key to making the right decisions at the right time. So how can you get those insights without losing sight of the bigger economic picture? We show…
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Gain deep insight into attitudes and behavior The ability to build and maintain a high-quality panel is a critical component for market research firms and many Customer Experience programs. So, you need technology to make sure you can develop and maintain high-quality panels with powerful, yet easy-to-use sampling feature that get you the rapid response…
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