Greenbook-Forsta partnership bolsters validity and integrity of GRIT Report If your work involves research, analytics, or insights, you’ve probably heard of the GRIT Report and may have seen the recently released Business & Innovation edition, the first product of the new Greenbook-Forsta partnership. Read on for an inside look at how this partnership helped push…
The path to a successful Voice of the Customer programme is well established. But how do you make sure you are heading in the right direction? Delivering industry-leading Human Experience for customers takes more than just systems of data collection. HX leaders focus on creating value from that data, capturing its impact, and communi cati ng success…
Claire’s Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages Introduction Claire’s is a global powerhouse for self- expression, creating exclusive, curated and fun fashionable jewelry and accessories, and offering world-leading piercing services. You’re likely already familiar with the brand name Claire’s, but you may not know the…
How Forsta helps global edu cati on group Cognita learn from the voices that matter to its multiple schools. Introduction Keeping a pulse on the views and experiences of stakeholders is crucial for any business. But getting ongoing feedback from 80,000+ students and 15,000 employees in more than 100 schools, in 16 different countries? Then acting on…
Forsta, the leading technology company in transforming the human experience (HX) across customer, employee, patient, member and consumer journeys, today announced it has expanded its portfolio of technology customers in the DACH region via the addition of Publicis Media, one of the largest media agency networks in the world operating in over 100 countries, and…
Forsta, the leading technology company in transforming the human experience (HX) across customer, employee, patient, member and consumer journeys, today announced it has expanded its portfolio of technology customers in the DACH region via the addition of insidery, a consulting and market research agency that specializes in delivering relevant insights and concrete ideas to marketing…
Rio SEO, a Press Ganey Forsta company, and the leading provider of local marketing solutions for enterprise brands, has been selected as the winner of the “Best SEO Platform” award in the 6th annual MarTech Breakthrough Awards, its fourth consecutive win in this category. MarTech Breakthrough, a leading market intelligence organization, recognizes the top companies,…
Social media market research, Market research strategies, Social listening
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Webinar synopsis: Throughout history, humans have used stories to illustrate their lives and communicate with each other. A story is the fastest way to help your audience understand what you mean. And with just a handful of storytelling techniques – and cutting-edge technology – you can frame current customer experience insights and deliver future insights…
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Social listening booster Your customers are talking about you everywhere. But are you listening? Are your survey response rates falling off a cliff in certain lo cati ons? Do you know what the difference is between each of your local markets? And how to maximize each one’s potential? Can you tell which offline experiences are affecting your…
Predictive NPS Do you know how satisfied 100% of your customers are? Can you pinpoint your detractors and promoters? Are you personalizing each touchpoint? Are you using your CX insights to reduce customer churn? Are you making the most of your up-sell and cross-sell opportunities? With Forsta you can: Expand the scope of your CX…
Ray White, a family-owned Australian real estate group, recognized that after 9 years their Customer Experience (CX) program needed an update. The challenge The market leader, with over 1,000 offices and 6,700 sales agents across APAC, holds customer centricity as a core value. And the next iteration of their CX program needed to create a…
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