The Net Promoter Score playbook
Develop and deliver insights to maximize customer and brand experience
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Storytelling
Storytelling From black and white, to stories in color Make your data mean something and craft infographics that can explain, inspire and convince people to act. Show the steps in a customer journey, shine a light on issues and reveal trends in your data that truly come to life. Transform your data It’s easy to […]
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO […]
Operationalizing CX: Making change happen beyond the insights
Content Insight without action is inertia What operational CX really means From signal to system: Turning insight into action plans CX isn’t support. It’s strategy. CX has a measurement problem, but not the one you think. There’s more data than ever: NPS charts, CSAT dashboards, comment tags, real-time alerts, and more. And yet real change […]
How automation is shaking up market research efficiency
How automation is shaking up market research efficiency In the whirlwind world of market research, staying ahead means being fast, smart, and open to change. Nowadays it’s all about process automation and streamlined operations. So without any delay, let’s dive into how these strategies are shaking up the industry, and how research agencies can stay […]
From siloed to synced: Break down CX barriers across insights, ops, and digital
Content From data to action: The insights silo problem The human-centered framework for breaking silos Connection is the new differentiator You book a flight online. A week later, a marketing email offers you a discount on the trip you already paid full price for. At the airport, the support agent can’t see your complaint. After […]
The 5 moves that make-or-break research tech rollouts
The 5 moves that make-or-break research tech rollouts Buying brilliant technology is only the start of the battle. If your purchasing process includes all the right steps, you’ll be head and shoulders above most buyers. But most teams skip one crucial thing during research tech rollouts. And that’s where things fall apart. Selling it internally […]
