The Net Promoter Score playbook
Develop and deliver insights to maximize customer and brand experience
Showing search results for: b2b journey
163 results found
Storytelling
Storytelling From black and white, to stories in color Make your data mean something and craft infographics that can explain, inspire and convince people to act. Show the steps in a customer journey, shine a light on issues and reveal trends in your data that truly come to life. Transform your data It’s easy to […]
From siloed to synced: Break down CX barriers across insights, ops, and digital
Content From data to action: The insights silo problem The human-centered framework for breaking silos Connection is the new differentiator You book a flight online. A week later, a marketing email offers you a discount on the trip you already paid full price for. At the airport, the support agent can’t see your complaint. After […]
Diary studies upgraded: Dive into deeper discussions
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Creating CX dashboards that empower, engage, and drive results
Content Start with clear business and user goals Align the dashboard with customer journeys Choose metrics that connect journeys to outcomes Get stakeholder buy-in Create role-based dashboards Design for usability and storytelling Review-and-improve In today’s digital workplace, employees are already juggling multiple platforms, logins, and dashboards—each vying for attention. If a dashboard isn’t intuitive, relevant, […]
Operationalizing CX: Making change happen beyond the insights
Content Insight without action is inertia What operational CX really means From signal to system: Turning insight into action plans CX isn’t support. It’s strategy. CX has a measurement problem, but not the one you think. There’s more data than ever: NPS charts, CSAT dashboards, comment tags, real-time alerts, and more. And yet real change […]
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO […]
3 VoC mistakes to avoid—and how to build a program that performs
Content Mistake #1 Mistake #2 Mistake #3 Conclusion: From listening to leading Before you can turn feedback into momentum, you need to identify the biggest VoC mistakes to avoid—the silent killers of many CX programs. Most organizations aren’t short on customer feedback; they’re drowning in it. Customer feedback floods in from surveys, chats, complaints, and […]
How active listening is redefining insurance customer experience
Content The CX shift in insurance: From frustration to empowerment What is active listening and why does it matter now? How AI turns feedback into faster action How active listening redefines the insurance experience Insurance HX: Built for insurance. Built for change. Ready to lead the CX evolution? The insurance customer experience is at a […]
How data democratization transforms insights
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
