Driving operational excellence: Using CX to meet your goals as an ops leader
Discover 9 proven strategies to gather authentic customer testimonials and boost your business credibility. Learn how to leverage social proof to increase sales and trust.
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CX expert series: Dean Arcan – Bupa Global
CX expert series: Dean Arcan – Bupa Global Bupa Global know that supporting globally-minded individuals means thinking globally themselves. They have advisors, doctors and nurses based around the world, helping provide a multi-lingual service – giving customers the benefit of their international experience. To maintain this focus, they remain free of shareholders, re-investing profits back […]
Forsta announces global partnership with Phebi.AI
Forsta announces global partnership with Phebi.AI Partnership adds award-winning voice tech and nonconscious emotion analysis to comprehensive customer insights technology platform New York, NY, Oslo, Norway and London, UK – December 8, 2021 Forsta, a leading Customer Experience and Research Technology company, today announced a global partnership with Phebi.AI, an innovative voice technology company. This new […]
10 Tips for creating great survey questions
10 Tips for creating great survey questions Good questions mean good data Getting your survey right really matters. Here’s 10 tips to help you along the way. Be absolutely clear on your study objective If it’s a new study, ask: What is the central question? How will the data be used? What other data can […]
Embedding the customer’s voice across DHL Global Freight Forwarding business
How Forsta Visualizations connects hundreds of team members in dozens of countries
Episode 07: Paul Abbott | Amex Global Business Travel
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HX SUPERHEROES PODCAST Episode 07: Paul Abbott | Amex Global Business Travel Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube Navigating business turbulence: Amex GBT’s journey of transformation Picture this: You have just taken on the role of CEO at […]
The AA goes the extra mile for their customers
The AA goes the extra mile for their customers Tools used Voice of Customer Surveys Forsta Studio Dashboards Forsta APIs Forsta Services – Implementation & CX consulting The Automobile Association (AA) is a British motoring association founded in 1905, and provides vehicle insurance, driving lessons, breakdown cover, loans, motoring advice, road maps and other services. […]
Gather: From feedback to feelings
Gather: From feedback to feelings Gather: From feedback to feelings How to elevate your CX program Download full eBook Contents Introduction What if you did it better? What if you could get thequalitative data you deserve? What if you could see thewhole human? 1. Uncover the hidden human with qualitative discussions and online communities 1.1 […]
Brand optimization: Closing the gap for lasting customer relationships & experiences that deliver
Discover 9 proven strategies to gather authentic customer testimonials and boost your business credibility. Learn how to leverage social proof to increase sales and trust.
What’s the future of qualitative research?
Social Listening is a method of gathering useful data from across social media platforms. Read our guide for everything you need to know about social listening.
