FORRESTER TRENDS REPORT

Navigating The 2023 Downturn: Customer Experience Leaders

In the face of economic turbulence, CX leaders can boost their organization’s resilience and pave the way for future growth. Those who can prove ROI are most likely to succeed. Forrester reveals five additional ways for CX leaders to rise to the occasion.

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Forrester, Navigating The 2023 Downturn: Customer Experience Leaders, Rick Parrish, Judy Weader, with Keith Johnston, Angelina Gennis, Christina McAllister, David Truog, Daniel Portillo, Shayna Neuburg, 25 January 2023

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