How the digital transformation impacts customer experience
Discover the impact of digital transformation on customer experience. Learn how to leverage technology to improve your customer experience.
Showing all content
435 results found
Closing the brand gap: Strategies for immediate impact on your brand’s success
Closing the brand gap: Strategies for immediate impact on your brand’s success Closing the brand gap: Strategies for immediate impact on your brand’s success. Download full eBook Your brand makes a promise, but customers often feel that promise is broken, or non existent. Closing this gap between expectations and promises will turbocharge your organization’s success. […]
Connecting RBUP with the most in need
Connecting RBUP with the most in need Tools used Comprehensive data gathering and reporting systemIntegrated feedback systemSecurity and resilience measuresAutomated alert system How our software helped Norway’s Regional Center for Child and Adolescent Mental Health (RBUP) be there for struggling youth. The challenge Making sure no one falls through the cracks RBUP’s research program collects […]
CX predictions for 2022: In conversation with guest Forrester
CX predictions for 2022: In conversation with guest Forrester What do customers expect from brands and organizations in a post-pandemic environment? How can companies prepare to meet these new demands? Hear Forsta’s VP of CX Consulting Chris Brown, and guest speaker, Judy Weader, a Senior Analyst with Forrester, as they discuss this year’s top predictions […]
Culture + Community in a Time of Crisis: Behind the Scenes in a Large-Scale Survey
Culture + Community in a Time of Crisis: Behind the Scenes in a Large-Scale Survey Hear a powerful story of collaboration, with 10 partners across industries, over 650 participating cultural organizations, and 124,000 survey respondents, providing deep insights into the cultural landscape during the COVID-19 pandemic and insights to what the future can hold for […]
Strategies for agency success in the era of research technology: Consulting and premium advisory services
Strategies for agency success in the era of research technology: Consulting and premium advisory services Tightening research budgets. Increased use of DIY technologies. Profit margins under relentless downward pressure. Wherever you look these days, you can find doom-and-gloom commentary on the outlook for research agencies. But there’s an alternative story here. Demand for research and […]
Strategies for agency success in the era of research technology: Automation and efficient processes
Strategies for agency success in the era of research technology: Automation and efficient processes Tightening research budgets. Increased use of DIY technologies. Profit margins under relentless downward pressure. Wherever you look these days, you can find doom-and-gloom commentary on the outlook for research agencies. But there’s an alternative story here. Demand for research and insight […]
Proving the ROI of CX in rocky times
Proving the ROI of CX in rocky times Customer retention and loyalty can drive growth in a business and save costs in the long run – even during rocky times! These are results businesses dream of – but how do you get leadership buy-in for your CX program? Howard Lax, Principal Consultant at Forsta shares […]
CX Predictions for 2023: In Conversation with guest Forrester
CX Predictions for 2023: In Conversation with guest Forrester 2022 was a difficult year for businesses – global economic turmoil, rapidly changing customer buying patterns, evolving social interactions across channels are just a few of the challenges faced by many. As you and your organization gear up for 2023, it’s even more important to appreciate the role customer experience (CX) plays in driving brand loyalty and customer retention and how it can help future-proof businesses like […]
How research agencies can thrive in a downturn
How research agencies can thrive in a downturn Research agencies that combine leading-edge software with deep human expertise will be strongly positioned to create value for their clients – whatever the economic climate. But how do you execute this?And how do you maximise the Human Experience opportunity in a downturn? In this expert webinar and […]
