8 key strategies to increase survey response rate
Discover 9 proven strategies to gather authentic customer testimonials and boost your business credibility. Learn how to leverage social proof to increase sales and trust.
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Building an information super-highway for Transport Focus
Building an information super-highway for Transport Focus Tools used Deck creation Data repository Cross tabulation Infographic dashboards PowerPoint batch reporting Transport Focus is an independent watchdog for transport users. Looking out for the interests of passengers and drivers in the UK. It wanted to open its survey data to the public, which meant it needed […]
PG Forsta named a strong performer in customer feedback management by top independent research firm
PG Forsta named a strong performer in customer feedback management by top independent research firm PG Forsta combines its strong background in both employee experience and qualitative research in its CFM product, the Human Experience (HX) platform CHICAGO (March 20, 2023) –PG Forsta, the leader in transforming human experiences (HX) across customer, employee, patient, member […]
15 strategies to increase your brand awareness
Learn some of the most effective strategies that you can adopt to increase your brand awareness andboost the growth of your business.
Incorporating the Human Experience in CX Technology
Content The technology trap: why efficiency isn’t enough Defining the human experience in CX Bridging technology and humanity: Strategies to humanize CX technology Real-world applications: How to humanize CX like a pro HX technology: Ethical considerations Measuring success through a human lens We’ve all been there, stuck in a customer service loop, repeating the same […]
HX Catalysts: Frontline Innovation Starter
HX catalysts Frontline Innovation Starter Tap into your brightest ideas to accelerate growth Your frontline is your biggest asset Tap into their brightest ideas. Listen, engage and turn them into champions of change, so you can accelerate your strategic growth. With Forsta you can Engage employees and enable them to make an impact: Your frontline […]
From ideas to impact – driving innovation with your front line
From ideas to impact – driving innovation with your frontline Your people and their ideas are your biggest assets – but are you making the most of them? Innovation is the cornerstone of successful businesses. But it’s not just innovative products that move the needle. Customers are clamoring for more and more. And customer experiences […]
The most in-demand attributes of successful CX professionals
To be a successful CX professional you need to have multiple attributes. We explore what it takes to be the best in the business of customer experience.
Pioneering a CX trail in a brand new category
In this Forsta Customer Spotlight, we profile Brian Adler, Senior Manager of Knowledge and Insights for Ayr Wellness – a leading player in the US medical and emerging recreational cannabis markets.
Drowning in data, tangled in tech: the modern CX leader’s reality
Drowning in data, tangled in tech: the modern CX leader’s reality “I never expected to spend so much time in the weeds.” There has been steep growth in the volume and variety of data sources for Experience and Research teams: behavioural data, social posts, reviews, video transcriptions, text analytics, CRM records… But more signals bring […]
