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PG Forsta named a strong performer in customer feedback management by top independent research firm PG Forsta combines its strong background in both employee experience and qualitative research in its CFM product, the Human Experience (HX) platform CHICAGO (March 20, 2023) –PG Forsta, the leader in transforming human experiences (HX) across customer, employee, patient, member […]
Content The technology trap: why efficiency isn’t enough Defining the human experience in CX Bridging technology and humanity: Strategies to humanize CX technology Real-world applications: How to humanize CX like a pro HX technology: Ethical considerations Measuring success through a human lens We’ve all been there, stuck in a customer service loop, repeating the same […]
Customer experience in times of crisis: Covid-19 I think we all can agree these are trying times. The global raise of Covid-19 has wreaked havoc and left a trail of confusion on every topic from business operations to toilet paper. While we cannot do much to help you secure such household goods, we can help […]
To be a successful CX professional you need to have multiple attributes. We explore what it takes to be the best in the business of customer experience.
Discover how the human experience goes beyond customer satisfaction metrics and plays a crucial role in driving business success. Learn how empathy and personal connections can create a competitive advantage and how the human experience is intricately connected to employee engagement.
Content The tariff effect: A new cost of doing business What’s at stake for CX across industries? The compounding effect: Why CX matters now more than ever Where do we go from here? You’ve likely heard the term “tariffs” in recent media coverage; consumers have been inundated with the phrase in the last few months. […]
In this Forsta Customer Spotlight, we profile Brian Adler, Senior Manager of Knowledge and Insights for Ayr Wellness – a leading player in the US medical and emerging recreational cannabis markets.
Content Understanding the landscape of customer feedback analysis What are AI summaries? What is Text Analytics? Why Text Analytics matters Comparing AI summaries and Text Analytics A powerful partnership: AI summaries and Text Analytics working together What does this mean for your business? Customer feedback is key to unlocking better experiences, stronger loyalty, and higher […]
Text analytics in CX The business benefits of a customer experience program have been proven by a wide range of organizations who have embraced the Voice of the Customer early, including: Spotting new delivery issues early Identifying emerging trends Reducing operational costs by addressing common customer support issues Developing product innovations based on the wealth […]
Discover 7 practical strategies for enhancing your voice of customer program and gain valuable customer insights. Improve customer satisfaction and drive business growth now.
