The 3 secrets to activating your insights for exceptional human experiences
In today’s complex business environment, measuring ROI is just the beginning. The true challenge lies in turning those measurements into tangible impact.
Join us for our on-demand webinar, “The 3 secrets to activating your insights for exceptional human experiences,” where we unravel the dynamics of making your data work for you to deliver lasting change and ultimately create a human experience-oriented organization. During the 30-minute session, we’ll discuss how to:
- Define and measure your commercial aims
- Identify the experience drivers of revenue and performance
- Realize value by empowering employees
- Break the silos and take action
Speakers:
-Joana de Quintanilha – VP, Principal Analyst – Forrester
-James Elliott, Principal Consultant – Forsta
Related resources
2026 Retail consumer study
2026 Retail consumer study 2026 Retail consumer study 2026 Retail consumer study AI is no longer a novelty. It’s shaping how people shop and who they trust. This past holiday season marked a turning point. AI moved from behind-the-scenes technology to a front-row role in the customer journey. Shoppers relied on AI to get ideas, […]
AI in retail CX: What shoppers expect and where brands must adapt
AI in retail CX: What shoppers expect and where brands must adapt Webinar synopsis: AI is reshaping the retail customer experience, but consumer trust, adoption, and expectations aren’t evolving at the same pace. Based on findings from Forsta’s latest Retail Pulse research, this webinar explores how shoppers are actually using AI today, where it’s adding […]
Liberty Hardware’s in-house research team streamlined strategy
Liberty Hardware’s in-house research team streamlined strategy How Liberty Hardware’s in-house team streamlined strategy The challenge In the fast-moving world of home improvement retail, product appeal and placement can make or break success. For Liberty Hardware, a key player in bath accessories, cabinet hardware, and home organization, research has always played a vital role in […]
