Digital diaries and online communities
Collaborate closely with your customers
Get the input of your customers in a way that appeals directly to them. With Digital Diaries and Online Communities, you can open up a priceless stream of insights, bringing you closer to your customers.
See how your brand fits into your customers’ lives
Our digital diaries and online communities switch effortlessly between phone, tablet and desktop. It’s easy to ask questions, and easy for them to respond. Start the conversation, add interactive events, ad ideas, prototype packaging – whatever you want real-time feedback on.
Your own mini social media app
How do people think, behave and spend their money? Get them posting, commenting and sharing with each other on a live feed. They can be the content creators and sharers, let them upload photos and videos to give you instant feedback on every new idea – from the very people you’re designing it for.
Researchers, the power is in your hands
When your data comes in, you can dig into it however you like. We don’t just make it easy for the participants, we make it easy for you too. View images and videos in galleries, generate word clouds and much more.
Services
Sometimes, you’re so busy you just need that helping hand to get started. Our services are completely scalable to your needs. We provide a full range of initial trainings for researchers and/or observants and we can help you build your activity guide
Key features
Mobile app
Use across any device alongside the native mobile app or simply use the app standalone.
Security and compliance
Privacy and security features keeps your data secure and compliant with national and international privacy laws.
Concept canvas
Optimize your packaging or store fronts, create journeys and timelines and countless other ways to capture feedback through the concept canvas tool.
Partnerships
Our range of partners make it easier for you to run your DIY projects.
DIY or professional services
Easily set up and run a study on your own or rely on our Professional Services support team.
Related resources
Fixing the CX disconnect: What customers really want in 2025
Fixing the CX disconnect: What customers really want in 2025 Webinar synopsis: Personalization is expected. AI is everywhere. Loyalty is fragile. And trust? It’s make-or-break. In this exclusive webinar, we unveil the results of Forsta and Watermelon’s newest study: a dual-market, multi-generational snapshot of what consumers really want from the brands they bank with and […]
Picture this: The future of visualizations
Picture this: The future of visualizations Webinar synopsis: In a world drowning in data, only the clearest stories rise to the surface. This webinar brings together industry expert Mike Stevens and a panel of seasoned Forsta clients to uncover how research visualizations don’t just explain the past—they shape the future. Together, we’ll explore where visual […]
2025 State of CX report
2025 State of CX report The CX trust deficit: Loyalty at risk in the digital age The CX trust deficit: Loyalty at risk in the digital age Customer trust is eroding, and loyalty is slipping through the cracks. Today’s consumers face a digital world filled with promises, but too often brands fail to deliver. AI […]
Learn more about our industry leading platform
FORSTA NEWSLETTER
Get industry insights that matter,
delivered direct to your inbox
We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.
