Connecting RBUP with the most in need

Tools used

  • Comprehensive data gathering and reporting system
  • Integrated feedback system
  • Security and resilience measures
  • Automated alert system

How our software helped Norway’s Regional Center for Child and Adolescent Mental Health (RBUP) be there for struggling youth.

The challenge

Making sure no one falls through the cracks

RBUP’s research program collects data and feedback to drive innovation for education programs and services across the child welfare system, district services and schools. Listening to the voice and concerns of Norway’s youth requires care and consideration.

RBUP needed a program that collected the real issues young people were facing with their mental health – and the services available to them. Forsta’s extensible platform was tailored to support this essential work.

“Instead of consuming vast amounts of time and money developing a service innovation tool in a separate IT platform and using costly consultants, we’re integrating feedback systems for service innovation with the data collection system already used in our research projects— all within the single Forsta platform.”

Ole-Martin Vangen
Developer and Senior Consultant in Research Support

Our solution

A platform that works – even on a tight budget

We brought everything together on one platform: research, feedback tools, survey data and alerts. The survey tools are multilingual and our in-depth feedback system regularly checks performance to improve mental health caregiving. Even better? RBUP can now develop several programs at the same time in a low-cost agile manner.

On top of that, RBUP benefits from our battle-tested security and confidentiality services, giving participants peace of mind when sharing their experiences.

The results

Helping RBUP to focus on welfare work

With our software taking more of the load, RBUP can focus its time and energy on innovating for welfare organizations and youth in need. Since 2014, the organisation has put in place several programs and initiatives to support the mental health of children and teenagers.

More customer stories

Webinar

Fixing the CX disconnect: What customers really want in 2025

Fixing the CX disconnect: What customers really want in 2025 Webinar synopsis: Personalization is expected. AI is everywhere. Loyalty is fragile. And trust? It’s make-or-break. In this exclusive webinar, we unveil the results of Forsta and Watermelon’s newest study: a dual-market, multi-generational snapshot of what consumers really want from the brands they bank with and […]

Read more
Fixing the cx disconnect: what customers really want in 2025
Webinar

Picture this: The future of visualizations

Picture this: The future of visualizations Webinar synopsis: In a world drowning in data, only the clearest stories rise to the surface. This webinar brings together industry expert Mike Stevens and a panel of seasoned Forsta clients to uncover how research visualizations don’t just explain the past—they shape the future. Together, we’ll explore where visual […]

Read more
Picture this: the future of visualizations
Ebook, White paper

2025 State of CX report

2025 State of CX report The CX trust deficit: Loyalty at risk in the digital age The CX trust deficit: Loyalty at risk in the digital age Customer trust is eroding, and loyalty is slipping through the cracks. Today’s consumers face a digital world filled with promises, but too often brands fail to deliver. AI […]

Read more
2025 state of cx report

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.