Ace Awards winners’ showcase 2021
The Forsta ACE (Achievement in Customer Excellence) Awards program celebrates outstanding achievement in customer and employee experience. Receiving a Forsta ACE Award demonstrates an organization’s rigorous application of Customer Experience best practices, and its outstanding performance as measured by those processes. The winners’ stories in these pages demonstrate how listening to the Voice of the Customer and Voice of the Employee has the power to drive an organization forward, delivering world-class customer and employee experiences, changing business culture, and generating significant Return on Investment.
More customer stories
Customer Journey Mapping
Customer Journey Mapping Join the dots on your customer journeys. And connect with your customers wherever they are. Do you really know your customers? Can you put your finger on their changing expectations, emotions, and goals? Do you know why they buy? Or why they don’t?Are you empowered to deliver the effortless experience your customers […]
Insight Activator
Insight Activator From insights to improvement…Fast. Can you easily spot insights that will move the needle? Are you efficiently closing the loop on your customer feedback? Forsta’s Human Experience (HX) platform is the most complete experience solution to help you close the gap between insights and impact. Insight Activator leverages action management capabilities that ensure […]
Digital Excellence
Digital Excellence Turn digital journeys into real-time insights Supercharge your Customer Experience (CX) program Asking the right questions is good. Asking at the right time is even better. With Forsta Digital Excellence, you can manage customer experience easily across all digital channels – website or mobile. Now you get to create a seamless and powerful […]
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