Home Resources Webinar Using AI to derive context and actionable insights from open ended feedback

Using AI to derive context and actionable insights from open ended feedback

How can researchers derive context from open-end verbatims at speed and scale? Are there tools that can assist to drive more actionable insights without having to pour over responses manually?

Hear Forsta’s VP of Global Sales, Manny Rodriguez, and guest speaker Taru Aalto, VP of Channel Sales and Partner Offerings at Lumoa discuss all things AI & text analytics, and explore the powerful new partnership between Forsta and Lumoa.

Leveraging the power of the Forsta and Lumoa platforms when conducting quantitative research we’ll be discussing how our clients are leveraging our unique offering to enrich their research, how AI changes the kind of questions you can ask and insights you can gather, and discuss the next generation of text analytics capabilities.

Key takeaways:

  • Discover how Lumoa leverages the power of AI, NLP and sentiment analysis to scale the use of open ended, unstructured feedback in international multi language setting.
  • Explore how verbatims analyzed through Lumoa’s platform provide unique insights and more actionable intelligence vs competing text analytics tools.
  • How are some of Forsta and Lumoa’s most successful clients are leveraging this partnership to expand their research capabilities.
Data sheet

CRM connector for Salesforce

CRM connector for Salesforce Optimizing customer interactions throughout the customer lifecycle Each and every customer interaction is important to your business, and you know how critical it is to listen to, and act on, the Voice of the Customer. With Forsta CRM Connector for Salesforce, you can optimize all your customer interactions throughout the customer […]

Read more
CRM connector  for Salesforce
Video

From metrics to meaning

Many feedback programs measure Net Promoter Score movements, but few can reveal the “why” of customer behavior. Forsta’s HX Benchmarks puts performance in context so you can understand what great experiences look like for your customers. Learn more about the human-centered intelligence you need to outperform the market.

Read more
From metrics to meaning
Video

Crowdsourcing

Crowdsourcing Imagine a feedback tool that doesn’t just tell you there’s a problem but actually suggests how to solve it. Learn how easy it is to launch a time-flexible, feedback solution that ensures your whole team can contribute towards success. Related resources

Read more
Crowdsourcing

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.