Home Resource Library Webinar The business value of CX: How to design a program that delivers

The business value of CX: How to design a program that delivers



Discover how to design and implement a customer experience (CX) program that delivers measurable business outcomes.

Phil Durand, Principal Consultant and James Elliott, Executive Practitioner, discuss practical strategies to align your CX program with commercial objectives, specific tactics to support cross-organizational initiatives, and how choosing the right metrics makes all the difference. You’ll also learn how to ask the right questions to drive results and earn support from leadership. Join us to find out how you can unlock the power of CX for business success.

Key takeaways:

  • How to design a CX program that delivers the required value from the start
  • How to use a simple framework to link your CX initiatives to current commercial objectives
  • How to communicate results across your organization to demonstrate value and earn leadership support

White paper

Subtract From Your Customer Experience, Because You’re Adding Too Much

GARTNER REPORT Subtract From Your Customer Experience, Because You’re Adding Too Much Often, in an attempt to create an enjoyable experience, customer experience (CX)  programs become overengineered. They focus on the bells and whistles instead of the human. The recent report by Gartner®, Subtract From Your Customer Experience, Because You’re Adding Too Much addresses how to […]

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Subtract From Your Customer Experience, Because You’re Adding Too Much
Case study

Customer Experience (CX) insights in a class of their own

Customer Experience (CX) insights in a class of their own Customer Experience (CX) insights in a class of their own How Forsta helps global education group Cognita learn from the voices that matter to its multiple schools. Contents Introduction How Forsta helps global education group Cognita learn from the voices that matter to its multiple […]

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Customer Experience (CX) insights in a class of their own
Ebook

The operational leader’s guide to HX

The operational leader’s guide to HX The operational leader’s guide to HX Build systems and break silos Contents Introduction Build systems and break silos Introduction When you have a streamlined, customer- driven system of agile improvements, you can expect substantial returns. When you know how to get the best out of it, CX pays – […]

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The operational leader’s guide to HX

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