Home Resources Ebook Social engagement: Designing for participant interaction

Social engagement: Designing for participant interaction

The rise of social networking sites heralded in the era of the social web, where people interact with one another, both known (generally through sites like Facebook) or unknown (often through sites like Twitter). Given this widespread activity, there is often high expectation that social interaction within digital communities will develop naturally and quickly. The promise is high but the reality often falls well below expectations. But upon reflection, this isn’t so surprising. Online research communities are not natural communities, but artificial settings where participants are strangers and have no immediate shared interests with others in the group. As a result, researchers need to work to build social interactions and connections.

Build-in time
for interaction

Social activity within the context of online research communities
has two parts: the first is to “do”, i.e. the action, and the second
is to interact. Participants are first required to complete their
activities (“do”) before moving onto the interaction. As a rule of
thumb, people will spend 30-40 minutes completing activities on
any given day. If the “do” list becomes too long, exceeding this
time frame, then there will be little or no interaction.

Consider which
interaction type is most appropriate

Within Forsta there are two methods for social engagement: Feed and Discussion. The Feed can be thought of as a “shared individual space”, where participants can see their own responses intermixed with others within the community. In most instances, this is where social interaction will take place, as participants engage in deeper activities that have a social component as a second step.

In contrast, a Discussion Space is a set area where interaction is not just expected, but essential. This is best used when the conversation is the core objective of the activity. It’s also important to keep the questions relevantly short to keep the topic focused and easy to respond to.

Narrow the focus

Researchers need to resist the temptation to cast a wide net by urging participants to “please take some time to comment on other people’s responses”. This is akin to saying, “Go onto Twitter and comment on a Tweet’. The scope is so wide and the task so daunting that people naturally shy away from it. A better approach is to narrow the parameters and set expectations around the interaction.

  • What particular activity should they be commenting on?
  • Are there particular participants to engage with?
  • What day?
  • What type of interaction is desired (commenting, “liking”)?
  • How many (or few) interactions are acceptable?

A tale of two parts

Foster participant interaction into the activity by creating two
parts to their mission. Part one is the “do” and part two is the
“interact”. This helps participants clearly see what is expected of
them, and that their interaction is not an afterthought, but a core
expectation.

Part one

Imagine that you are selling the concept from our previous activity. You need to convince your friend/colleague. How would you sell it? Write your pitch below.

Once you have submitted your response you will be able to see and comment on other participants’ sales pitches.

Part two

Your job is to read all of the other pitches, choose which one you like best and tell that person why you like theirs the most.

Have fun!

Tune into your audience

How and when participants interact with each other depends on a number of elements, including general demographics, the subject matter, and importantly, why they are participating. For example, in a B2B situation, participants are more time sensitive, but also more likely to value interactivity. There’s less room for them to be creative, but there’s a lot of scope for interaction with each other, As such, a Discussion Space is an ideal format for this group. Individuals, on the other hand, respond well to calls for creativity and individual tasks. Interactivity within the Feed works particularly well with this group.

Webinar

CX predictions for 2022: In conversation with guest Forrester

CX predictions for 2022: In conversation with guest Forrester What do customers expect from brands and organizations in a post-pandemic environment? How can companies prepare to meet these new demands?  Join Forsta’s VP of CX Consulting Chris Brown, and guest speaker, Judy Weader, a Senior Analyst with Forrester, as they discuss this year’s top predictions […]

Read more
CX predictions for 2022: In conversation with guest Forrester
Data sheet

B2B program accelerators

B2B program accelerators For over 20 years, Forsta has been working with B2B organizations, across a wide spectrum of industries, honing our tools to master the complexities faced by companies like yours. Forsta has been recognized year after year by industry experts for our knowledge, experience, and powerful approach to delivering B2B insights programs that […]

Read more
B2B program accelerators

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.