Proving the ROI of CX in rocky times



Customer retention and loyalty can drive growth in a business and save costs in the long run – even during rocky times!

These are results businesses dream of – but how do you get leadership buy-in for your CX program? Howard Lax, Principal Consultant at Forsta shares how delivering superior customer experiences – with real life examples – can boost the bottom line, and arms you with the insight to prove to your leadership that “CX pays”.

Key takeaways:

  1. Drive business impact with your CX program
  2. Understand the economics of CX
  3. Get leadership buy-in

Case study

How Nuuday transformed CX using Forsta’s unified insights platform

How Nuuday transformed CX using Forsta’s unified insights platform Tools used How we helped Nuuday connect feedback across millions of interactions and drive consistent CX across a multi-brand telecom portfolio. The challenge Scaling feedback across brands—without losing sight of the customer As Denmark’s largest telecom provider, Nuuday manages millions of customer interactions across multiple beloved […]

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How nuuday transformed cx using forsta’s unified insights platform
Ebook

The art and science of data visualization: Turning numbers into narratives

The art and science of data visualization: Turning numbers into narratives The art and science of data visualization: Turning numbers into narratives From charts to communication In today’s data-driven world, the ability to translate complex information into clarity isn’t just a skill, it’s a superpower. As organizations grapple with the ever-growing volume of data, the […]

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The art and science of data visualization: turning numbers into narratives

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