From vision to reality: How to build a CX program that works
![From vision to reality: How to build a CX program that works](https://play.vidyard.com/kcPUsJLqFCKxdC1au71Xht.jpg)
How do you build a CX program that works?
We can’t avoid the elephant in the room. We are all living in verry differnt times. Covid-19 has hit the business industry like nothing else, except perhaps the recession of 2008. And the companies that came out well from that were the ones that focused on customer experience.
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