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From metrics to meaning

From metrics to meaning Net Promoter Score

Many feedback programs measure Net Promoter Score movements, but few can reveal the “why” of customer behavior. Forsta’s HX Benchmarks puts performance in context so you can understand what great experiences look like for your customers. Learn more about the human-centered intelligence you need to outperform the market.

Speaker bio

Chris Brown, VP of CX Consulting at Forsta, leads the global team of expert consultants, who provide advice, guidance, and best practice to Forsta’s corporate clients, ensuring their CX programs deliver genuine value back to their business, through the use of Forsta’s industry leading technology.

Webinar

The 3 secrets to activating your insights for exceptional human experiences

The 3 secrets to activating your insights for exceptional human experiences In today’s complex business environment, measuring ROI is just the beginning. The true challenge lies in turning those measurements into tangible impact. Join us for our on-demand webinar, “The 3 secrets to activating your insights for exceptional human experiences,” where we unravel the dynamics […]

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The 3 secrets to activating your insights for exceptional human experiences
Case study

Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages

Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages Customer Experience (CX) insights in a class of their own How Forsta helps global education group Cognita learn from the voices that matter to its multiple schools. Contents Introduction Claire’s Global jewelry and accessories retailer ramps up online appointment […]

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Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages
Case study

Customer Experience (CX) insights in a class of their own

Customer Experience (CX) insights in a class of their own Customer Experience (CX) insights in a class of their own How Forsta helps global education group Cognita learn from the voices that matter to its multiple schools. Contents Introduction How Forsta helps global education group Cognita learn from the voices that matter to its multiple […]

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Customer Experience (CX) insights in a class of their own

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