From metrics to meaning
Many feedback programs measure Net Promoter Score movements, but few can reveal the “why” of customer behavior. Forsta’s HX Benchmarks puts performance in context so you can understand what great experiences look like for your customers. Learn more about the human-centered intelligence you need to outperform the market.
Chris Brown, VP of CX Consulting at Forsta, leads the global team of expert consultants, who provide advice, guidance, and best practice to Forsta’s corporate clients, ensuring their CX programs deliver genuine value back to their business, through the use of Forsta’s industry leading technology.
Episode 05: Sean Albertson | Charles Schwab
HX SUPERHEROES PODCAST Reinventing with purpose: The power of reimagining customer experiences at Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Activating CX culture: How Charles Schwab brought client-first focus to the entire organization Sean Albertson, Head of Client Experiment Measurements […]
A home of one’s own: How Pennymac makes homebuyers happy
A home of one’s own: How Pennymac makes homebuyers happy Tools used As one of the leading mortgage service providers in the country, Pennymac places great emphasis on customer service to ensure their homeowners have the best possible experience throughout their home buying journey. Pennymac was looking for the right technology partner to not only […]
Forsta Discussions Put focus groups at your fingertips We’ve made it easy to add qual to your toolbox – and extend your research to include focus groups and in-depth interviews – in just a few clicks. Watch this Demo for a peek inside our new DIY focus group tool, Discussions; where you can create, moderate, […]
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