Home Resource Library Webinar From ideas to impact – driving innovation with your front line

From ideas to impact – driving innovation with your frontline

Your people and their ideas are your biggest assets – but are you making the most of them?

Innovation is the cornerstone of successful businesses. But it’s not just innovative products that move the needle. Customers are clamoring for more and more.

And customer experiences need to get better and better. But how?

Ask the people who know your customer best – the frontline.

Using cutting-edge software, you can unlock innovation at scale by tracking any number of ideas, turning those that make the grade into actionable business cases, and rewarding your original thinkers.

It’s a fast-track to memorable experiences that bring your customers back for more.

Key takeaways:

  • Why your frontline is your biggest asset when it comes to a customer-centric strategy
  • Turning good ideas into even better actions
  • The results businesses see from using Forsta’s Frontline Innovation tool


Episode 05: Sean Albertson | Charles Schwab

HX SUPERHEROES PODCAST Reinventing with purpose: The power of reimagining customer experiences at Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Activating CX culture: How Charles Schwab brought client-first focus to the entire organization  Sean Albertson, Head of Client Experiment Measurements […]

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Episode 05: Sean Albertson | Charles Schwab
Case study

A home of one’s own: How Pennymac makes homebuyers happy

A home of one’s own: How Pennymac makes homebuyers happy Tools used As one of the leading mortgage service providers in the country, Pennymac places great emphasis on customer service to ensure their homeowners have the best possible experience throughout their home buying journey. Pennymac was looking for the right technology partner to not only […]

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A home of one’s own: How Pennymac makes homebuyers happy

Forsta Discussions

Forsta Discussions Put focus groups at your fingertips We’ve made it easy to add qual to your toolbox – and extend your research to include focus groups and in-depth interviews – in just a few clicks. Watch this Demo for a peek inside our new DIY focus group tool, Discussions; where you can create, moderate, […]

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Forsta Discussions

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