Home Resource Library Webinar Digging for gold in the mountain of data: In conversation with GemSeek

Digging for gold in the mountain of data: In conversation with GemSeek



Over 80% of your customers don’t respond to traditional surveys. Yet when the right customer outreach strategies are used, customers are enthusiastic to talk about brands they love. How can CX leaders bridge the gap to support the business and ultimately deliver exceptional experiences?

Learn how data and smart algorithms can be used to surface human-centered insights for exceptional experiences.

Learn: 
  • Using data science to better understand your customers
  • Detecting customers at risk
  • Increasing closed-the-loop
  • Making smart algorithm technology successful for your organization
Podcasts

Episode 05: Sean Albertson | Charles Schwab

HX SUPERHEROES PODCAST Reinventing with purpose: The power of reimagining customer experiences at Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Activating CX culture: How Charles Schwab brought client-first focus to the entire organization  Sean Albertson, Head of Client Experiment Measurements […]

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Episode 05: Sean Albertson | Charles Schwab
Case study

A home of one’s own: How Pennymac makes homebuyers happy

A home of one’s own: How Pennymac makes homebuyers happy Tools used As one of the leading mortgage service providers in the country, Pennymac places great emphasis on customer service to ensure their homeowners have the best possible experience throughout their home buying journey. Pennymac was looking for the right technology partner to not only […]

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A home of one’s own: How Pennymac makes homebuyers happy
Video

Forsta Discussions

Forsta Discussions Put focus groups at your fingertips We’ve made it easy to add qual to your toolbox – and extend your research to include focus groups and in-depth interviews – in just a few clicks. Watch this Demo for a peek inside our new DIY focus group tool, Discussions; where you can create, moderate, […]

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Forsta Discussions

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