Digging for gold in the mountain of data: In conversation with GemSeek
Over 80% of your customers don’t respond to traditional surveys. Yet when the right customer outreach strategies are used, customers are enthusiastic to talk about brands they love. How can CX leaders bridge the gap to support the business and ultimately deliver exceptional experiences?
Learn how data and smart algorithms can be used to surface human-centered insights for exceptional experiences.
Learn:
- Using data science to better understand your customers
- Detecting customers at risk
- Increasing closed-the-loop
- Making smart algorithm technology successful for your organization
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Research HX
Many feedback programs measure Net Promoter Score movements, but few can reveal the “why” of customer behavior. Forsta’s HX Benchmarks puts performance in context so you can understand what great experiences look like for your customers. Learn more about the human-centered intelligence you need to outperform the market.
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