Home Resources Video CX chat with Zancesca Spagnoletti: Philadelphia Insurance

CX chat with Zancesca Spagnoletti: Philadelphia Insurance

In this short video interview, Zancesca Spagnoletti, AVP Customer Experience at Philadelphia Insurance Companies provides tips on getting starting with a Voice of the Customer program, talks about highlights of the Customer Experience activities at Philadelphia Insurance Companies, and describes her experience of working with Forsta.

Zancesca highlights the importance of getting not only executive buy-in for a CX program, but also how to ensure that stakeholders around the company become natural advocates of the purpose of the program. At PHLY, the Voice of the Customer has become part of the DNA of the business, and in this interview you’ll learn how they’ve achieved this to drive employee engagement and customer success.

Data sheet

Human Experience essentials

Human Experience essentials Kickstart your CX program We know that gathering feedback from customers and acting on it is your gateway to better products, improved services and can result in higher sales. But launching an impactful CX program can feel as challenging as designing and engineering a car at home. An effective CX program gives […]

Read more
Human Experience essentials
Webinar

Proving the ROI of CX in rocky times

Proving the ROI of CX in rocky times Customer retention and loyalty can drive growth in a business and save costs in the long run – even during rocky times! These are results businesses dream of – but how do you get leadership buy-in for your CX program? Howard Lax, Principal Consultant at Forsta shares […]

Read more
Proving the ROI of CX in rocky times

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.