Home Resource Library Webinar Culture + Community in a Time of Crisis: Behind the Scenes in a Large-Scale Survey

Culture + Community in a Time of Crisis: Behind the Scenes in a Large-Scale Survey

Hear a powerful story of collaboration, with 10 partners across industries, over 650 participating cultural organizations, and 124,000 survey respondents, providing deep insights into the cultural landscape during the COVID-19 pandemic and insights to what the future can hold for this industry.

COVID-19 has impacted almost every business and organization, cultural groups are no exception as they ceased in-person visits, performances, and activities not long after the World Health Organization declared the novel virus a global pandemic. So, what happens now for these organizations?

Working from the view that relevance and resilience are two-way streets, Slover Linett, a social research firm providing audience research, evaluation, and consulting for cultural organizations, and LaPlaca Cohen, a strategy and marketing agency for the cultural sector, set out to understand what people and communities need from their cultural organizations during and after the crises, as well as what cultural organizations can expect from communities. The research explores the overall industry impact and provides cultural organizations insight into the needs and contexts of their own audiences.

Jen Benoit-Bryan, Ph.D., Madeline Smith, MA, and Matthew Jenetopulos, MBA, from Slover Linett join Forsta, to share initial findings from the study and discuss the experience of undertaking such a large study with hundreds of participating organizations and over 100,000 research participants.

In this webinar, we will cover:

  • Initial findings from Culture + Community in a Time of Crisis
  • Devising and managing a study of scale
  • The power of collaboration
White paper

Subtract From Your Customer Experience, Because You’re Adding Too Much

GARTNER REPORT Subtract From Your Customer Experience, Because You’re Adding Too Much Often, in an attempt to create an enjoyable experience, customer experience (CX)  programs become overengineered. They focus on the bells and whistles instead of the human. The recent report by Gartner®, Subtract From Your Customer Experience, Because You’re Adding Too Much addresses how to […]

Read more
Subtract From Your Customer Experience, Because You’re Adding Too Much
Case study

Customer Experience (CX) insights in a class of their own

Customer Experience (CX) insights in a class of their own Customer Experience (CX) insights in a class of their own How Forsta helps global education group Cognita learn from the voices that matter to its multiple schools. Contents Introduction How Forsta helps global education group Cognita learn from the voices that matter to its multiple […]

Read more
Customer Experience (CX) insights in a class of their own
Ebook

The operational leader’s guide to HX

The operational leader’s guide to HX The operational leader’s guide to HX Build systems and break silos Contents Introduction Build systems and break silos Introduction When you have a streamlined, customer- driven system of agile improvements, you can expect substantial returns. When you know how to get the best out of it, CX pays – […]

Read more
The operational leader’s guide to HX

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.