Best Buy business success despite the global pandemic
![Best Buy Business Success Despite the Global Pandemic](https://play.vidyard.com/5Pw3DKDfwFMtymCoWNaCrA.jpg)
Covid changed so many things in our world beginning in March 2020. Among them, it changed when we could leave our homes, where we went when we did, how we purchased what we needed to live, and how all this was delivered to us. In this webinar, we talk about how the pandemic also changed the way savvy companies like Best Buy responded to customers’ dynamic behaviors.
Jaclyn von Oven, Director of Customer Experience Measurement & Insights at Best Buy and Brad Linville, Principal Director of Global CX Consulting at Forsta cover:
- Best-in-class ways that business was managed during the pandemic
- Changes in customers’ demands during this time
- Changes in how companies had to react, sometimes in mere days
- How the CX team responded to new insights and helped guide the organization
- And how CX and business metrics improved as a result, despite the pandemic challenges
More customer stories
Supercharge your business: drive local traffic
Supercharge your business: drive local traffic Join Rio SEO’s Ryan Weber and Tyler Ludwig to discover how Rio SEO’s Local Pages help you dominate local search and convert online searches into real-world customers. We’ll cover best practices for your website locators (store/dealer/agent locators), state pages, city pages, hyperlocal pages, and specialty pages that drive traffic […]
![Supercharge your business: drive local traffic](https://www.forsta.com/wp-content/uploads/2024/04/9S1lkRasaQBFXXzKRHJq6Q-630x410.webp)
Crushing your CAC: Maximize click-buy-repeat
Crushing your CAC: Maximize click-buy-repeat Webinar synopsis:Are soaring customer acquisition costs shackling your financial potential? Join Zack Hamilton as he shares battle-tested strategies to slash your customer acquisition costs by optimizing your customer’s journey at every touchpoint. Learn how to: Related resources
![Crushing your CAC: Maximize click-buy-repeat](https://www.forsta.com/wp-content/uploads/2024/03/SM-0088_Crushing-your-Calc_1200x628_Single-630x410.jpg)
Closing the brand gap: Strategies for immediate impact on your brand’s success
Closing the brand gap: Strategies for immediate impact on your brand’s success Closing the brand gap: Strategies for immediate impact on your brand’s success. Your brand makes a promise, but customers often feel that promise is broken, or non existent. Closing this gap between expectations and promises will turbocharge your organization’s success. We’re here to […]
![Closing the brand gap: Strategies for immediate impact on your brand’s success](https://www.forsta.com/wp-content/uploads/2024/05/Brand-gap-cover-image-630x410.webp)
Learn more about our industry leading platform
FORSTA NEWSLETTER
Get industry insights that matter,
delivered direct to your inbox
We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.