Home Resources Webinar Best Buy business success despite the global pandemic

Best Buy Business Success Despite the Global Pandemic

Best Buy Business Success Despite the Global Pandemic

Covid changed so many things in our world beginning in March 2020. Among them, it changed when we could leave our homes, where we went when we did, how we purchased what we needed to live, and how all this was delivered to us. In this webinar, we talk about how the pandemic also changed the way savvy companies like Best Buy responded to customers’ dynamic behaviors. 

Jaclyn von Oven, Director of Customer Experience Measurement & Insights at Best Buy and Brad Linville, Principal Director of Global CX Consulting at Forsta cover:

  1. Best-in-class ways that business was managed during the pandemic
  2. Changes in customers’ demands during this time 
  3. Changes in how companies had to react, sometimes in mere days 
  4. How the CX team responded to new insights and helped guide the organization 
  5. And how CX and business metrics improved as a result, despite the pandemic challenges

More customer stories

Webinar

Take your reporting into the future with Forsta

Take your reporting into the future with Forsta Who is Forsta? How did we get here? And where could you go with us? Our demo of Forsta Visualizations will give you a glimpse of how we can help you deliver reports 40% quicker. From easy-to-use online dashboards to exciting PowerPoints, we’re here to help you […]

Read more
Take your reporting into the future with Forsta
Webinar

Make the complex simple

Make the complex simple Surveys with Forsta Plus are easy to create and deploy and deliver engaging respondent experiences. Learn more about our complete end-to-end solution for your survey projects, of any size and complexity. With Forsta Plus, you’ll get– Comprehensive design, deployment and delivery of your survey projects– Reliable management of all reporting requirements– […]

Read more
Make the complex simple
Webinar

MRAs blended technology & services

MRAs blended technology & services Tightening research budgets. Increased use of DIY technologies. Profit margins under relentless downward pressure. It feels like only doom-and-gloom for research agencies. But that’s not true. Demand for research and insight is growing. New methods, tools and data sources are proliferating. And research agencies are uniquely positioned to help organizations […]

Read more
MRAs blended technology & services

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.