Home Resource Library Webinar Best Buy business success despite the global pandemic

Best Buy business success despite the global pandemic

Best Buy Business Success Despite the Global Pandemic

Covid changed so many things in our world beginning in March 2020. Among them, it changed when we could leave our homes, where we went when we did, how we purchased what we needed to live, and how all this was delivered to us. In this webinar, we talk about how the pandemic also changed the way savvy companies like Best Buy responded to customers’ dynamic behaviors. 

Jaclyn von Oven, Director of Customer Experience Measurement & Insights at Best Buy and Brad Linville, Principal Director of Global CX Consulting at Forsta cover:

  1. Best-in-class ways that business was managed during the pandemic
  2. Changes in customers’ demands during this time 
  3. Changes in how companies had to react, sometimes in mere days 
  4. How the CX team responded to new insights and helped guide the organization 
  5. And how CX and business metrics improved as a result, despite the pandemic challenges

More customer stories

Ebook

Seeing is believing: how to display your data story

Seeing is believing: how to display your data story Seeing is believing How to display your data story The proof is in the numbers 2.5 quintillion bytes of data are created every day. And by 2025, global data is set to reach 180 zettabytes – that is 180 trillion gigabytes. But, business leaders still don’t […]

Read more
Seeing is believing: how to display your data story
Ebook

Power up your profit

Power up your profit: Elevating financial results with operational excellence Power up your profit: Elevating financial results with operational excellence Operational excellence is your key to retail success. Learn to build a cost-effective customer acquisition model, use insights for real results, and leverage employee experience. Enhance local operations and deliver exceptional customer experiences. With actionable […]

Read more
Power up your profit
Ebook

Human-centered design for market research

Human-centered design for market research Human-centered design for market research Dive into the world of human-centered design (HCD) in market research with Forsta The secret to outstanding insights starts with the people you’re asking. We’re here to share how empathy drives actionable insights, holistic data analysis accelerates understanding, and compelling storytelling enhances engagement. At Forsta, […]

Read more
Human-centered design for market research

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.