- Survey design and distribution
- Tailored operational dashboards
- Strategic reporting views
- Action management and alerting
- Advanced text analytics
Industrial and electronics distributor RS Components wanted to position itself as the first choice for its customers. To do so, RS Components needed to shift to a customer-centric culture across its 6.600 global employees. Our products were at the ready.
Helping RS become world’s most customer-centric distributor
RS Components set high standards – and they aim to meet them. Their goal was to become the first-choice distributor for their over one million customers worldwide. And they turned to Forsta to build its Voice of the Customer (VoC) program to help them do that.
The company wanted to find out why customers would recommend them, where they could do better, and what changes would have the most impact. They knew our software would be able to capture all the survey metrics and specific customer feedback comments and interaction data they needed – and more.
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