- Survey design
- Data and feedback analysis
- Action management
- Text analytics
How our software helped Siemens Corporation bring a global approach to hearing their customers’ voices.
Bringing Siemens Corporation their own solution
Siemens Corporation, a US subsidiary of Siemens AG, wanted to find a way to measure and improve Net Promoter Scores (NPS) locally, rather than relying on tracking growth via their global headquarters in Germany.
It was time for their own solution: a Voice of the Customer solution that could offer insights on a narrow range of data, while expanding to the whole business. The firm also wanted to pull its customer feedback data through a single portal, rather than spending ages gathering it together from separate places. We had the software to help.
More customer stories
The AA goes the extra mile for their customers Tools used The Automobile Association (AA) is a British motoring association founded in 1905, and provides vehicle insurance, driving lessons, breakdown cover, loans, motoring advice, road maps and other services. As the largest and one of the oldest motoring associations with over 12M members, the AA […]
Bernstein Research Group brings human connections to life with digital tech Tools used Bernstein Research Group has helped hundreds of brands gain valuable insight into their users and target customers to help refine products, positionings, or business plans. Founder Betsy Bernstein, an expert moderator and qualitative researcher, has been a market research (MR) industry leader […]
Game on: How Ray White boosted CX engagement Tools used Ray White, a family-owned Australian real estate group, recognized that after 9 years their Customer Experience (CX) program needed an update. The challenge The market leader, with over 1,000 offices and 6,700 sales agents across APAC, holds customer centricity as a core value. And the […]
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