Home Resources Case study Getting Engine revved up

Getting Engine revved up

Tools used

  • Closed-loop management tool  
  • Cross tabulation
  • Infographic dashboards
  • PowerPoint batch reporting

How our software helped market research firm Engine maximize business value and customer experience for its Fortune 100 client.

The challenge

Just what the doctor ordered

It’s not every day a Fortune 100 national health company asks you to dramatically improve its pharmacy experience. But that’s exactly what happened to Engine.  

Engine knew their client wanted something cutting edge. But when it came time to shop around, Engine found itself sifting through software that was overpriced and disappointing – until they found us. 

“After meeting with Forsta, we realized that it could provide us with a flexible, more visual solution that could meet our needs at a much lower price than competitive solutions.”

Christian Super
Vice President, Technology Solutions

Our solution

Taking the customers’ temperature with easy-to-use software

We delivered exactly what Engine’s health company client ordered: a single dashboard that could bring different data types together and communicate them to different stakeholders. We also helped them link customer belief data with their actual behavioral data, so the client could strike the right balance of customer service and staffing costs. 

With enough filters to identify business trends, the health company now has the power to use prevention before they need to turn to cures.

The results

The beginning of a lasting relationship

The results could not be clearer: the new customer experience software increased Engine’s reporting flexibility, allowed them to provide easy-to-use software, and saved tens of thousands of dollars on software deployment versus competitor solutions. 

And the health company client? 

They got valuable customer insights faster, improving their customer experience. And their relationship with Engine is stronger than ever.

 

Getting Engine revved up

More customer stories

Case study

Less time crunching, more time for consulting

Less time crunching, more time for consulting  Tools used Survey design Data analytics Data visualizations  BMG Research wanted to move away from intensive manual market research processes and focus on value add. They needed a platform to automate the reporting.  The challenge Embracing rapid turnaround and faster delivery time To grow its business and enhance […]

Read more
Less time crunching, more time for consulting
Case study

Closer to customers. Ahead of competitors.

Closer to customers. Ahead of competitors.  Tools used Multi-mode survey design   Real time touch-point level reporting  Issue resolution alerts  Expert feedback consultation  For AIG, getting an edge on competitors meant bridging the gap between company and customer. With Forsta in its corner, the insurance giant built a vast, powerful program that listened to customers, and fueled the business with their feedback. The challenge One step removed […]

Read more
Closer to customers. Ahead of competitors.
Case study

Getting the balance right for KS&R

Getting the balance right  for KS&R  Tools used Surveys design  Data visualizations  Live video  Digital interviews  Text analytics  How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time.   The challenge Creating custom-made research despite market pressures  Making sure their research is custom-made for clients is at the heart of KS&R’s strategy. But around them, […]

Read more
Getting the balance right for KS&R

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.