Home Resources Case study Getting Engine revved up

Getting Engine revved up

Tools used

  • Closed-loop management tool  
  • Cross tabulation
  • Infographic dashboards
  • PowerPoint batch reporting

How our software helped market research firm Engine maximize business value and customer experience for its Fortune 100 client.

The challenge

Just what the doctor ordered

It’s not every day a Fortune 100 national health company asks you to dramatically improve its pharmacy experience. But that’s exactly what happened to Engine.  

Engine knew their client wanted something cutting edge. But when it came time to shop around, Engine found itself sifting through software that was overpriced and disappointing – until they found us. 

“After meeting with Forsta, we realized that it could provide us with a flexible, more visual solution that could meet our needs at a much lower price than competitive solutions.”

Christian Super
Vice President, Technology Solutions

Our solution

Taking the customers’ temperature with easy-to-use software

We delivered exactly what Engine’s health company client ordered: a single dashboard that could bring different data types together and communicate them to different stakeholders. We also helped them link customer belief data with their actual behavioral data, so the client could strike the right balance of customer service and staffing costs. 

With enough filters to identify business trends, the health company now has the power to use prevention before they need to turn to cures.

The results

The beginning of a lasting relationship

The results could not be clearer: the new customer experience software increased Engine’s reporting flexibility, allowed them to provide easy-to-use software, and saved tens of thousands of dollars on software deployment versus competitor solutions. 

And the health company client? 

They got valuable customer insights faster, improving their customer experience. And their relationship with Engine is stronger than ever.

 

Getting Engine revved up

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