Frontline Innovation
Engage and empower your frontline
Forsta Frontline Innovation allows you to efficiently gather, share, manage, and implement ideas that accelerate strategic growth.
Your frontline is your biggest asset
Your frontline is where the action is. All frontline stakeholders – employees, partners, customers – know what needs to change to make an impact. Listen to your frontline and turn them into champions for change. Let’s fix problems by engaging those who make the changes on the ground.
Listen to your frontline – the way you prefer
Always-on listening post
Continuous listening channel where employees can share their ideas anytime.
Employees can select a pre-defined field to share ideas or categorize their submissions themselves.
Manage submitted ideas, identify patterns and turn them into specific challenges to tackle top business priorities
Targeted challenges
Run well defined challenges seeking ideas on known issues and areas.
Share ideas, comment on them, and vote/rank on ideas to select the best ones.
Review ideas and evaluate business viability to plan and execute implementation.
Key features
Get started quickly
Launch a challenge to crowdsource ideas from your frontline teams within a day.
Collaborate across roles and teams
Teams across the organization can view, vote and comment on ideas from all challenges.
Rand and vote on submitted ideas
Proprietary ranking and voting to identify, prioritize and drive the most powerful ideas.
Built-in motivation, recognition, and rewards
Active recognition of top-notch ideas allows you to turn innovation into motivation.
Manage the process from ideation to implementation
Stage-gate reviews and approvals, track progress across each stage, prepare business case and everything else needed to execute the best ideas.
Scale easily across the organization
Once started, you can scale Forsta Frontline challenges across the business.
Related resources
The business value of CX
The business value of CX Crack the code to profitable CX A Customer Experience (CX) program with business impact isn’t a nice-to-have. It’s a must-have. But not every program is built that way. But when you deliver CX with tangible change, you create opportunities for more: more growth, more retention, more revenue, and more profit. […]
Gather: From feedback to feelings
Gather: From feedback to feelings Gather: From feedback to feelings How to elevate your CX program Contents Introduction 1. Uncover the hidden human with qualitative discussions and online communities 1.1 There’s two (or more) sides to every story 1.2 The five easy steps for using qualitative research 1.3 Dig down, dig deep, and find feedback […]
Why qualitative wins: The future of human experience insights
Why qualitative wins: The future of human experience insights Why qualitative wins: The future of human experience insights The growth trifecta: why qualitative research is growing so fast Tell me more. And more. And more. We want the full story. The colors, the shapes, the sounds, and the feelings. It’s no longer enough to sift […]
Learn more about our industry leading platform
FORSTA NEWSLETTER
Get industry insights that matter,
delivered direct to your inbox
We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.
