Forsta’s survey support team is dedicated to providing full coverage for your survey and reporting needs.
With our Services team, you will have a dedicated, localized project team with the added benefit of our global support resulting in flexible, and fast turnaround times. Our team is available to assist, giving you more time to present key insights and results.
Think of us as an extension of your team. We offer the following as standard to all Services clients:
- On-site visits, business reviews and training
- Kick-off calls with each project
- Three-step questionnaire testing and review process
- Advice and consultation on making your survey more engaging and mobile ready
- Award-winning programming using our industry-leading software FocusVision Decipher
- Custom programming to modify standard question types
- 1-to-1 tutorial on getting the best out of FocusVision Decipher
- Continuous real-time access to your project, survey metrics, data downloads and real-time online reporting
- Online crosstabs and dashboard creation
- Cost-effective, best-in-class translation and sample recruitment
We will collaborate with you to develop a working relationship that suits you best.
What we can do, for you
Reduce drop-off & improve data quality: Forsta’s surveys have the highest completion rates in the industry. We review every questionnaire for accuracy and offer suggestions on how to make your survey perform better.
Speed time to insights: We can streamline your reporting process through branded PowerPoint exports, virtual questions to aggregate data, assist with crosstabs and adaptation of data labels and data maps to fit your workflow.
Customization: We ensure that your surveys are engaging and on-brand. We can create survey experiences that boost engagement whilst remaining true to your brand values.
Sample and respondent management: We are experts at sampling, sample plans and ensuring high data quality. If you have a list to employ, we can help with that as well and regularly boost response rates from Fortune 1000 customer surveys.
Real-time reporting and field management: View field and campaign statistics in real-time via the reporting portal or ask your project manager to set up online dashboards as you’re fielding.
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