Partnership adds award-winning voice tech and nonconscious emotion analysis to comprehensive customer insights technology platform
New York, NY, Oslo, Norway and London, UK – December 8, 2021
Forsta, a leading Customer Experience and Research Technology company, today announced a global partnership with Phebi.AI, an innovative voice technology company. This new partnership enables research and insights professionals to leverage Phebi’s advanced voice analysis technology across qualitative and quantitative research programs on Forsta’s comprehensive insights technology platform.
Phebi provides voice technology and research-based non-conscious analysis solutions, which combine the usage of speech recognition, artificial intelligence, and machine learning to understand the true sentiment behind people’s voiced opinions. Unlike traditional voice analysis technology, Phebi’s A.I.-driven tool applies proven behavioral science to detect and analyze emotions based on how people speak, with audio analysis for 24 distinct voice characteristics taking place every three seconds.
“We are thrilled to begin a new and important partnership with Phebi, whose innovative technology further empower insights professionals to understand the authentic human experiences of their customers and key stakeholders. Phebi’s technology adds great value for customers of the Forsta platform as they seek to uncover the most compelling emotions, opinions, and customer stories from their insights research programs.”Zhana Baleva
Managing Director, Qualitative Business, Forsta
Within the Forsta platform, Phebi will enable market researchers to leverage the power of voice analysis in qualitative tools, such as video interviews and digital diaries, and in quantitative research via the inclusion of voice-enabled, open-ended survey questions. Collectively, these actions will help insights professionals better understand people, better predict behaviors, and better utilize the full potential of their data-driven insights.
“Partnering with a leading experience and research technology company like Forsta is a critical step in our growth journey,” said Mike Page, Chief Executive Officer at Phebi. “The capabilities of Forsta’s customer insights technology, coupled with our innovative analysis of people’s nonconscious expression of emotion, will deliver best-in-class results for market research agencies and enterprise-side customers alike.”
Phebi Ltd. (Phebi.AI) was founded based on the ideas that voice interactions are the most intuitive, natural, and efficient way for us to communicate and that what people say, and how they say it, can be used to unlock what is in their heads and hearts. Phebi is a voice tech leader whose one-of-a-kind technology combines speech recognition, NLP, AI, and machine learning to create affordable, easy-to-deploy, voice-enabled software that analyzes nonconscious emotion to provide new insights that increase understanding, better predict behavior, and improve business results. For more information, visit https://phebi.ai.
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. Forsta is a PG Forsta company.
About PG Forsta
PG Forsta provides the technology and expertise to help organizations get a deeper, more complete understanding of the experiences of their audiences. The company powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves a variety of industries, including healthcare, financial services, hospitality, market research, professional services, retail, and technology.
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