GARTNER REPORT

Press Ganey Forsta named a Leader in the 2025 Gartner^® Magic Quadrant™ for Voice of the Customer Platforms for third consecutive time

Get the full report to see why PG Forsta has been recognized as a Leader for the third consecutive time.

Gartner^® has once again named PG Forsta a Leader in the 2025 Magic Quadrant for Voice of the Customer (VoC) Platforms, which we believe solidifies our position as a trusted partner in experience measurement, analytics, and action. This marks our third consecutive time of recognition as a Leader, which we feel reinforces our commitment to innovation, AI-driven insights, and industry expertise in complex and highly regulated industries.

Download the report to find:

• A comprehensive analysis of the VoC market and key trends shaping customer experience.
• Why PG Forsta is positioned as a Leader
• How we are evaluated amongst other VoC vendors.
• Critical insights to help you choose the best VoC platform for your organization.

Why PG Forsta?

• Enterprise-ready AI & analytics – Drive smarter decisions with generative AI and predictive analytics that is purpose built for voice of customer programs and experience management that summarize data into insights, compose responses and recommend actions.
• Industry-leading expertise – Trusted by healthcare, health plans, financial services, retail, and more industries, with deep compliance and regulatory support.
• End-to-end experience solutions – A unified Human Experience (HX) platform to connect customer, employee, and market insights.
• High customer retention & proven ROI

Gartner disclaimer

Gartner, Magic Quadrant for Voice of the Customer Platforms, Deborah Alvord, Maria Marino, et al., 16 April 2025 Publication

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