Employee lifecycle surveys Because the employee experience is never static Employees’ feelings change over time. Check in at key moments, stay connected during important milestones, and use their feedback to create a more supportive, engaging experience. Speak with an expert Listen at key moments. Impact the full journey. Select TabEnd-to-end listeningTargeted interventionsMilestone-specific feedbackContinuous insights From…
Employee crowdsourcing Turn front-line insights into innovation Tap into the wisdom of your workforce to solve problems and drive real change—together. Speak with an expert Tap into your next great idea Select TabEmployee-led innovationDynamic votingActionable outcomes Pressing workplace issues? Your employees hold the key. Use crowdsourcing technology to bring front-line staff into problem-solving and prioritization….
Turn reputation into measurable revenue Convert online searches into location visits. Control your brand reputation across every digital touchpoint. Dominate local and AI visibility even in the most competitive markets. Speak with an expert Invest in your brand experience to attract more customers Know what drives action Track ratings, reviews, and feedback across every location…
Reputation management: Reviews Build and improve your online reputation Manage all your reviews across the web from a single place. Engage with customers in their preferred channel and turn every interaction into an opportunity to strengthen trust and drive loyalty. Speak with an expert All you need to improve your reputation Select TabDrive engagementGain insightRespond…
Listings Keep local listings visible and conversion-ready Manage all your business listings from one centralized interface so customers and AI answer engines find you with confidence and choose you every time. Speak with an expert Show up where decisions happen Select TabExtensive coverageDrive conversionScale strategicallyUpdate seamlessly Outshine. Outrank. Outpace. Build and manage profiles across the…
enhancing data visualization
How we helped Nuuday connect feedback across millions of interactions and drive consistent CX across a multi-brand telecom portfolio. The challenge Scaling feedback across brands—without losing sight of the customer As Denmark’s largest telecom provider, Nuuday manages millions of customer interactions across multiple beloved brands. Their CX program was mature, but growth brought complexity. They…
future of visualizations
Human-centered. Insight-driven. Built for what’s next in CX. Customer experience is stuck. Overrun by scores, trapped in silos, and too slow to act, most programs are missing what matters most: the human behind the data. The future belongs to brands that can listen in real time, act with empathy, and adapt fast—without burning out teams…
AI-powered solution gives insurance companies real-time listening, automated workflows, and tailored dashboards to detect risk, recover faster, and improve policyholder experience Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, has launched Insurance HX, a unique, purpose-built experience solution…
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AI ethics
Personalization is expected. AI is everywhere. Loyalty is fragile. And trust? It’s make-or-break. In this exclusive webinar, we unveil the results of Forsta and Watermelon’s newest study: a dual-market, multi-generational snapshot of what consumers really want from the brands they bank with and buy from. The findings expose critical truths: trust is the #1 decision…
In a world drowning in data, only the clearest stories rise to the surface. This webinar brings together industry expert Mike Stevens and a panel of seasoned Forsta clients to uncover how research visualizations don’t just explain the past—they shape the future. Together, we’ll explore where visual storytelling is going next. From AI-assisted insight delivery…
Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today released The CX trust…
The CX trust deficit: Loyalty at risk in the digital age Customer trust is eroding, and loyalty is slipping through the cracks. Today’s consumers face a digital world filled with promises, but too often brands fail to deliver. AI is reshaping service. Data privacy is under the microscope. Personalization is expected. And if these demands…
Connect all your experience data Quickly move from insight to action So you’re ahead of what’s next Speak with an expert Watch video One AI-powered human experience platform. Built on the deepest industry expertise. Experts who know your world Your industry is our industry. It’s our domain expertise that gives you unmatched technology and guidance…
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Diary studies
Integration brings focus groups, interviews, and ethnographic research together in one seamless solution Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today announced expanded capabilities in Digital Diaries, now including built-in online focus groups. Digital Diaries is a…