Why Forsta

Retail

Discover our all-in-one retail solutions designed to elevate your business

Customer experience

Find friction points, flag wins, and follow best practice across every touchpoint

Brand experience

Go further than monitoring CSAT or NPS – understand what’s behind them.

Employee experience

Empower your frontline. Improve every experience

Market research

Test ads, products, website and store layouts before they launch

Insurance

Listen smarter and turn feedback into your competitive advantage

Customer experience

Streamline claims and create personalized experiences

Brand experience

Improve your online reputation—locally, nationally, and globally

Employee experience

Improve experiences from the frontline

Market research

Uncover fresh insights to drive decisions and grow revenue

Financial services

Explore our solutions designed by experts who know your world

Customer experience

Know what builds trust and increases lifetime value

Brand experience

Turn local listings and reviews into a competitive advantage

Employee experience

Understand performance and innovate from the frontline

Market research

Uncover fresh insights to drive decisions and grow revenue

Technology

Solutions designed to put human experience at the heart of your success

Customer experience

Find friction, improve experiences, and boost loyalty

Brand experience

Know what users say about you, and why

Employee experience

Empower your people and innovate from the frontline

Market research

Know what users want, innovate faster

Restaurants

Tools tailored for fast-paced, experience-driven brands

Customer experience

Deliver a personalized, omnichannel journey

Brand experience

Improve your online reputation—locally, nationally, globally

Employee experience

Empower your teams to deliver standout service

Market research

Understand the road ahead

Hotels

Explore solutions built to improve every step of guest experiences

Customer experience

Know how to delight, from research to review

Brand experience

Help people find and choose you online

Employee experience

Spot service stars and improve from the frontline

Market research

Test concepts and tap into guest preferences

Automotive

Solutions designed to turn test drivers into lifelong brand advocates

Customer experience

Deliver a personalized, omnichannel journey

Brand experience

Improve your online reputation—locally, nationally, globally

Employee experience

Empower your teams to deliver standout service

Market research

Understand the road ahead

Entertainment

Solutions that help you make every experience exceptional

Customer experience

Know what delights and why

Brand experience

Understand and improve your reputation at a local level

Employee experience

Spot service stars and innovate from the frontline

Market research

Test concepts and understand guest expectations

Travel

Solutions that help you improve experiences and build loyalty

Customer experience

Boost satisfaction, anticipate friction, reduce complaints

Brand experience

Know what people are saying about you online, and why

Employee experience

Understand performance and improve agent coaching

Market research

Test concepts and understand expectations

Utilities

Solutions designed to increase trust, compliance, and satisfaction

Customer experience

Understand friction points, build a seamless CX

Brand experience

Know what people are saying about you online, and why

Employee experience

Learn from the service teams, improve from the front

Market research

Break into new markets, test ideas before you invest

Platform

Our HX Platform

Our AI-powered platform lets you connect every type of data

Forsta AI

Turn insight into action—faster and more accurately than ever before

Integrations

Connects to your tools to infuse experience data into your systems

Solutions

Market research

Your AI-powered platform for every market research study

Advanced data collection

In person focus groups

Brand experience

Understand how people discover, see, and really feel about your brand

Reputation management

Social media management

Competitive insights

Search insights

Customer experience

Elevate your CX program to win, delight, and keep customers

Voice of customer

Omnichannel analytics

Build a workplace culture that brings great people in, and retains them

Employee engagement

360 & 180 assessments

Employee pulse

Employee lifecycle

Employee crowdsourcing

Expertise

EXPERTISE

services

Services overview

Onboarding and training

Participant management

Technical assistance

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Profile

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Mobile

Why Forsta

WHY Forsta

Pioneering experts

Decades of redefining experience management across industries

Our HX Platform

Our AI-powered platform lets you connect every type of data

Forsta AI

Turn data into insight into action—faster than ever before

Expertise

Our strategic consultants help you move from insight to action

Support & services

Partnership and support that is with you all the way

Integrations

Connect with the tools you use every day

Insights

Featured thought leadership and research

Industries

Market research

Explore our comprehensive suite of market analysis tools

Advanced data collection

Power complex research with ease with the leading insights platform

Digital diaries

Collect in-the-moment feedback with activity-based diary entries

Data visualization

Transform raw data into vivid dashboards and dynamic stories

Multi-mode research

Built for modern research from start to finish

Focus groups

Get deep qualitative feedback with online interviews and focus groups

Retail

Discover our all-in-one retail solutions designed to elevate your business

Customer experience

Find friction points, flag wins, and follow best practice across every touchpoint

Brand experience

Go further than monitoring CSAT or NPS – understand what’s behind them.

Employee experience

Empower your frontline. Improve every experience

Market research

Test ads, products, website and store layouts before they launch

Insurance

Listen smarter and turn feedback into your competitive advantage

Customer experience

Streamline claims and create personalized experiences

Brand experience

Improve your online reputation—locally, nationally, and globally

Employee experience

Improve experiences from the frontline

Market research

Uncover fresh insights to drive decisions and grow revenue

Financial services

Explore our solutions designed by experts who know your world

Customer experience

Know what builds trust and increases lifetime value

Brand experience

Turn local listings and reviews into a competitive advantage

Employee experience

Understand performance and innovate from the frontline

Market research

Uncover fresh insights to drive decisions and grow revenue

Technology

Solutions designed to put human experience at the heart of your success

Customer experience

Find friction, improve experiences, and boost loyalty

Brand experience

Know what users say about you, and why

Employee experience

Empower your people and innovate from the frontline

Market research

Know what users want, innovate faster

Restaurants

Tools tailored for fast-paced, experience-driven brands

Customer experience

Deliver a personalized, omnichannel journey

Brand experience

Improve your online reputation—locally, nationally, globally

Employee experience

Empower your teams to deliver standout service

Market research

Understand the road ahead

Hotels

Explore solutions built to improve every step of guest experiences

Customer experience

Know how to delight, from research to review

Brand experience

Help people find and choose you online

Employee experience

Spot service stars and improve from the frontline

Market research

Test concepts and tap into guest preferences

Automotive

Solutions designed to turn test drivers into lifelong brand advocates

Customer experience

Deliver a personalized, omnichannel journey

Brand experience

Improve your online reputation—locally, nationally, globally

Employee experience

Empower your teams to deliver standout service

Market research

Understand the road ahead

Entertainment

Solutions that help you make every experience exceptional

Customer experience

Know what delights and why

Brand experience

Understand and improve your reputation at a local level

Employee experience

Spot service stars and innovate from the frontline

Market research

Test concepts and understand guest expectations

Travel

Solutions that help you improve experiences and build loyalty

Customer experience

Boost satisfaction, anticipate friction, reduce complaints

Brand experience

Know what people are saying about you online, and why

Employee experience

Understand performance and improve agent coaching

Market research

Test concepts and understand expectations

Utilities

Solutions designed to increase trust, compliance, and satisfaction

Customer experience

Understand friction points, build a seamless CX

Brand experience

Know what people are saying about you online, and why

Employee experience

Learn from the service teams, improve from the front

Market research

Break into new markets, test ideas before you invest

Platform

Our HX Platform

Our AI-powered platform lets you connect every type of data

Forsta AI

Turn insight into action—faster and more accurately than ever before

Integrations

Connects to your tools to infuse experience data into your systems

Solutions

Market research

Your AI-powered platform for every market research study

Advanced data collection

In person focus groups

Brand experience

Understand how people discover, see, and really feel about your brand

Reputation management

Social media management

Competitive insights

Search insights

Customer experience

Elevate your CX program to win, delight, and keep customers

Voice of customer

Omnichannel analytics

Build a workplace culture that brings great people in, and retains them

Employee engagement

360 & 180 assessments

Employee pulse

Employee lifecycle

Employee crowdsourcing

Resources

Expertise

EXPERTISE

services

Services overview

Onboarding and training

Participant management

Technical assistance

Speak with an expert

Meet the experts behind the data

Company

Corporate responsibility

Careers

Want to shape the future of HX? Join us.

Speak with an expert

Home>Resources > Events

Events

The Premier APAC Gathering for CX, Insights & Market Research Leaders

Join 300+ CX, Insights, EX and Market Research professionals for a full day of hands‑on learning, success stories from the region’s leading brands, and future‑focused thinking that you won’t find at any other industry event.

Thursday, 4 June 2026

Crown Towers Sydney

Secure your place

Watch now

Incredible dashboard design principles that make data land
iOS 26 and the future of SMS surveys: What CX leaders need to know now
AI efficiency in market research: What teams need to know now
Closing the customer insight-to-action gap with AI
The foundations of agentic AI for market researchers
AI agents simplify dashboards into actionable storytelling
8 Top CX listening challenges and how to solve them
How human experience gives researchers a competitive edge
The future of insights leadership
How research workflows (and roles) will change in 2026
The mobile advantage: Elevate your digital feedback strategy
Becoming an AI-ready market researcher: The skills you’ll need in 2026
AI myths and essential truths: What it can (and can’t) do for the insights industry
The power of post-purchase engagement: How CX after the sale builds lasting loyalty
Why AI built for research is built different
Deciphering your data: The cornerstone of data collection
AI customer feedback analysis: Why human oversight still matters
AI in retail: How to use it responsibly to build customer trust this holiday season
The better BI: Built for market research reporting
Passive listening in CX: How to harness reviews, social posts, and unstructured data

Start seeing human experience from every angle

Speak to an expert to find out how we can help you move from insight to action, fast.

Speak with an expert

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