How our software helped advertising tech company Unruly deliver to its clients and go big. The challenge Beefing up scale Unruly wanted to scale up. They wanted to support the delivery of video content to large audiences, integrate with leading partner technologies, and deliver highly customized data to their clients. We helped Unruly reach that scale. And from that point on, they had a feeling our relationship…
Heathrow is Europe’s largest airport. And it collects a lot of information. It interviews 500,000 of the nearly 80 million passengers* who come through its gates every year. Analysing that much data might seem like an impossible task. But the Heathrow team found a first-class solution: a portal that builds dashboards and reports automatically. Our portal. The challenge…
Market research agency Lieberman Research Worldwide (LRW) wanted to turn their large, dense tracking reports into something easy and engaging for busy clients to read. Could we help? The challenge Turning tricky tracking reports into engaging insights LRW were ready to bring to make some changes. Tracking studies make up 40% of the firm’s revenue,…
Marketing research firm M/A/R/C needed a tool that was up to the demands of complex data and intuitive enough for non-programmers to use. We had the software to help. The challenge Joining hundreds of data points, fast M/A/R/C’s brand-tracking research was time-consuming and complicated. The company had to deal with moving averages, weighted data results and joining hundreds of data points from different sources on the same timeline. They were also spending extra time creating two dashboards…
Research company The Family Room knew families had changed. But what does that mean about how they buy – and how marketers should talk to them? We stepped in with the tech to help. The challenge Measuring how families are changing the way they buy The Family Room was on a mission to understand how consumers are changing as people –…
How Forsta is helping research company AcuPOLL keep challenging the status quo. The challenge Helping AcuPOLL’s innovate, at speed AcuPOLL had a task at hand: to bring in-depth, tailored insights to its diverse range of clients – all at a faster speed than ever before. They searched far and wide but couldn’t find a platform that could handle things like complex custom scripting, quota requirements or the question masking they…
Covid-19 turned customer service on its head. With help from Forsta, Best Buy was one of the best in its industry at being fast and flexible to keep customers safe and satisfied. The challenge Fast-track pandemic problem solving When Covid-19 first hit, customer expectations and priorities changed quickly. Within days, customers had questions and concerns about how to…
Audience and advertising measurement firm Comscore needed our help to save time – without sacrificing on data quality. The challenge Helping Comscore balance speed with depth Comscore needed two things. First, a way to pick up the pace of processing and delivering their data. And second, a solution that would let clients and their own analysts deep dive…
When security and aerospace company BAE Systems wanted to better understand their new starters’ experiences, we were on hand to help. The challenge Getting to know their new people better BAE Systems needs to hire, train and keep the best possible people – after all, the firm’s workforce deals with highly sensitive information every single day. To better understand their new hires, they wanted to use engagement surveys that were flexible and easy to…
Market research firm Culturati needed to keep their mobile-using survey participants engaged – in English and Spanish. The challenge Making surveys work in two languages – and on the go Culturati knew how important the Hispanic market was for their research. They’d already built a Spanish-speaking panel – but to keep growing, they needed two things. First, to manage surveys in more than one language. And second, with people filling in 70% of surveys on…
Leading market research agency uses Forsta platform to best serve its Fortune 500 clients Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, today announced it has renewed its partnership with Material for the fifth year in a row. Material is a leading customer intelligence and…
CSBA needed a dashboarding platform that would free them up to spend more time with clients. Our software was at the ready. The challenge Less time writing, more time talking Market research business CSBA wanted to spend less time writing reports, and more time with clients. The company runs benchmarking programs that need a lot…
Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa, an AI-powered insight platform. The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics…
B2B company honored for the 13th consecutive year for improving customer experience and insights technology Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced today that TMC, a global, integrated media company, has named the Forsta Platform as a 2021 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine. …
New features unveiled to better integrate data visualisation tools Forsta, the leading Customer Experience and Research Technology company, today announced updates to its award-winning data visualization SaaS platform for the market research and customer experience (CX) insights industries. The global technology company has added new features to enhance its reporting capabilities across its StoryCreator and StoryTeller…
Photo taken in Granada, Spain Accomplished product executive to spearhead innovation across the newly merged company’s suite of CX insights and research technology products Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit and FocusVision, today announced Brian Bhuta as Chief Product Officer. Bhuta will oversee Forsta’s product development, spearheading…
Partnership will improve incentives for end customers, increase response rates, save time and money Forsta, the world-leading Customer Experience and Research Technology company, has launched a partnership with Rybbon, the industry-leading digital gifting platform, to help Market Research and Voice of the Customer (VoC) customers reward their end users for completing surveys. Rybbon will be specifically integrating with Forsta’s survey…
Forsta, the world leading Customer Experience and Research Technology company, has appointed Melissa Perri to the Board. “I am delighted to welcome Melissa to our Board and team,” comments Kyle Ferguson, CEO. “Melissa brings world-leading experience and knowledge of not only product development and management, but also a tangible passion for product professionals, organization and…
16th annual awards program recognizes partners with successful and ambitious CX and EX programs Forsta, the leading global solutions provider of Customer Experience and Research Technology, today announced the winners of the 2021 Achievement in Customer Excellence (ACE) Awards. The company – recently formed from a merger of two of the world’s leading Experience and Research Technology companies, Confirmit…
The newly merged businesses of Confirmit and FocusVision, two of the world’s leading Experience and Research technology companies, have announced Forsta as the new brand for the organization Kyle Ferguson, CEO of the business comments: “I am delighted to introduce Forsta as our new brand. Today’s announcement takes us a step closer to realizing our…