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Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO of Press Ganey Forsta’s cross-industry division. A recognized voice in customer-centric transformation, Williams…
future of customer experience, Customer relationships, Customer engagement, Brand storytelling, Customer service
Harris Poll is a trailblazer in market research, offering clients a blend of custom research, syndicated studies, and thought leadership. From brand tracking and message testing to ad effectiveness studies, their work delivers the insights businesses need to thrive. Harris started working with Forsta years ago, leveraging its tools to simplify the process from data…
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future of customer experience, Customer relationships, Customer engagement, Brand storytelling, Customer service
Recognition marks the third consecutive time Press Ganey Forsta has been positioned as a Leader Press Ganey Forsta, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms. This marks Press Ganey Forsta’s third consecutive time…
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The landscape for market research and analytics software The market research software landscape can be daunting. Insight Platforms hosts the industry’s largest directory of research software tools, and it is far from complete. More than 1,700 solutions are listed in nearly 400 different categories. How do you even know where to start? This guide is…
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New Platform Slashes Research Time, Boosts Data Quality, and Empowers Researchers with AI PG Forsta, a leading research and experience technology company, has unveiled Research HX, an AI-powered market research solution suite designed to increase efficiencies, improve data quality, and deliver actionable insights faster than ever. Market researchers today spend a significant portion of…
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AI summaries Text Analytics, Customer relationships, Customer engagement, Brand storytelling, Customer service
Forsta, a leading provider of experience measurement, data analytics, and insights, today unveiled enhanced and expanded AI capabilities within its Human Experience (HX) platform. The release of these new Forsta AI features builds on its5-year, $500M investment in the development of AI capabilities in its HX Platform. These advancements are designed to help organizations gain…
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