Voice of customer: Forsta Plus Smarter insights. Stronger CX. Listen across every touchpoint, uncover sentiment, and act fast to improve experiences. Forsta Plus gives you customizable tools that help you strengthen CX, close the loop, and fuel business growth—on one AI-powered platform. Speak with an expert Turn every customer voice into business growth Select TabAI…
Omichannel analytics: Spotlight Unify every experience signal—predict what’s next Collect and connect feedback across calls, chats, surveys, reviews, tickets, and social. Pinpoint root causes, tie drivers to outcomes, and preempt issues before they escalate. Built for service, operations, and CX leaders—and the insights teams that support them. Speak with an expert Unified insights for faster,…
Employee engagement: Workforce census One workforce survey. Every voice. Real insights. Make your people your competitive edge. Use workforce census surveys to uncover what matters most to your team, from the drivers of engagement to the warning signs of turnover. Speak with an expert Build a company culture that inspires loyalty Select TabComprehensive listeningActionable insightsRobust…
Employee crowdsourcing Turn front-line insights into innovation Tap into the wisdom of your workforce to solve problems and drive real change—together. Speak with an expert Tap into your next great idea Select TabEmployee-led innovationDynamic votingActionable outcomes Pressing workplace issues? Your employees hold the key. Use crowdsourcing technology to bring front-line staff into problem-solving and prioritization….
Turn reputation into measurable revenue Convert online searches into lo cati on visits. Control your brand reputation across every digital touchpoint. Dominate local and AI visibility even in the most competitive markets. Speak with an expert Invest in your brand experience to attract more customers Know what drives action Track ratings, reviews, and feedback across every lo cati on…
Reputation management: Reviews Build and improve your online reputation Manage all your reviews across the web from a single place. Engage with customers in their preferred channel and turn every interaction into an opportunity to strengthen trust and drive loyalty. Speak with an expert All you need to improve your reputation Select TabDrive engagementGain insightRespond…
Listings Keep local listings visible and conversion-ready Manage all your business listings from one centralized interface so customers and AI answer engines find you with confidence and choose you every time. Speak with an expert Show up where decisions happen Select TabExtensive coverageDrive conversionScale strategicallyUpdate seamlessly Outshine. Outrank. Outpace. Build and manage profiles across the…
future of visualizations
From charts to communi cati on In today’s data-driven world, the ability to translate complex information into clarity isn’t just a skill, it’s a superpower. As organizations grapple with the ever-growing volume of data, the challenge is no longer access but understanding. That is wheredata visualization steps in as a strategic tool for insight delivery. Gone are…
AI-powered solution gives insurance companies real-time listening, automated workflows, and tailored dashboards to detect risk, recover faster, and improve policyholder experience Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, has launched Insurance HX, a unique, purpose-built experience solution…
trust in banking,customer experience in financial services,human-centered cx,digital banking trust,financial services CX,banking personalization
AI ethics
Diary studies
insight story,visualization
CX dashboards,customer experience dashboards,voice of customer dashboards,actionable dashboards,customer insights dashboards,customer journey analytics,CX metrics
Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO of Press Ganey Forsta’s cross-industry division. A recognized voice in customer-centric transformation, Williams…
future of customer experience, Customer relationships, Customer engagement, Brand storytelling, Customer service
Harris Poll is a trailblazer in market research, offering clients a blend of custom research, syndicated studies, and thought leadership. From brand tracking and message testing to ad effectiveness studies, their work delivers the insights businesses need to thrive. Harris started working with Forsta years ago, leveraging its tools to simplify the process from data…
cx for market research
future of customer experience, Customer relationships, Customer engagement, Brand storytelling, Customer service