Move from customer experience vision to CX value
Elevate your CX program from a listening exercise to a culture of acting faster—to win, delight, and keep customers.
Taking you from data insight to action
Listen better
Collect feedback from surveys, calls, emails, chats, reviews, focus groups, and social media. Then, layer in employee and financial data to get the full picture of how your customers think, feel, and act—and why.
Act faster
Use AI summaries to spot trends and root causes, instantly. Prioritize actions that drive measurable impact on loyalty, churn, and lifetime value. And create intuitive dashboards and compelling visuals to quickly get business buy-in for change.
Move forward
Our experts help you turn your CX program into a competitive advantage. We’ll help you spot emerging trends and anticipate changes in customer expectations—so you can innovate and redefine best practice.
Solutions from experts who understand customers
Delight at every touchpoint
See every step of your customer journey across digital, physical, and service channels. Understand why things work (and why they don’t). Fix issues before they snowball. Scale up your successes. And deliver a consistent, multichannel CX that reduces churn and grows revenue.
- See CX from every angle: Unite all your CX, operational, and financial data with SmartHub.
- Get deeper insights: Use AI-powered text analytics to quickly uncover patterns—and what’s behind them.
- Empower people to act: Visualize wins and weak spots, in real time, with Studio dashboards built for each team.
A CX suite built on AI excellence
Voice of customer
Unlock powerful feedback capabilities across channels and capture insights, understand sentiment, and take action to enhance every customer experience.
Digital focus groups
Upgrade research efficiency by integrating surveys, panel management, and focus groups.
Crowdsourcing
Gather feedback at scale, uncover richer insights, and launch targeted challenges.
Omnichannel analytics
Unify all feedback into AI insights that reveal patterns and drive action.
Digital listening
Boost customer engagement with embedded surveys that keep users within your system, enabling real-time responses without disruptions.
Contact center
Uncover actionable insights, optimize service, equip agents, so you can deliver seamless, efficient customer interactions.
Partner with CX leaders who know your world
We don’t just hand you software and walk away. We form deep, long-lasting partnerships—and become an extension of your team. Our in-house support was built to handle complex, large-scale transitions with speed and ease.
And we have experts in every industry we serve, ready to help you get to the insights, guide your CX strategy, and take measurable action. So you can unlock ROI, faster.
One AI-powered Human Experience platform
Forsta CX is part of our flexible HX platform, so you can scale and grow as needed. Built on powerful AI, it helps you automate workflows, understand customer behaviors, and know how to act. So you’re ready for whatever comes next—new products, new tech, new expectations.
Reinvent your CX program
