Episode 08: Sven Gierlinger | Northwell Health

Can a patient transform the healthcare industry?

When it comes to healthcare, the patient experience goes beyond just the physical.

Sven Gierlinger, Chief Experience Officer at Northwell Health, is the vanguard of change in patient experience at Northwell Health, New York’s largest healthcare provider.  

In conversation with Forsta CEO Kyle Ferguson, Sven reveals how his personal experience as a patient, and some learnings from his time in hospitality have inspired him to redefine the healthcare experiences at Northwell. For both arenas, it’s the human experience that matters. 

From responding to feedback, to championing a revolution in patient interactions, Sven’s insights are an absolute goldmine.