On June 4, 2026, the HX Forum brought together 350+ CX, insights and research professionals from across APAC to explore how organisations can finally close the gap between insights and action in the age of AI. This flagship Press Ganey Forsta event featured leading brands including Flybuys, AMP, Specsavers, JAX Tyres & Auto, The NRMA, Acenda, Victoria’s Department of Transport & Planning and Press Ganey Forsta’s own thought leaders, sharing real-world strategies to drive better customer and business outcomes.
The key takeaways from the event are brought together in a comprehensive report that explores each presentation, along with the core learnings, practical frameworks and actionable insights shared on stage. Download the report to discover:
- CX success stories from some of APAC’s most customer-centric organisations
- Practical methodologies and frameworks to move from systems of insight to systems of action
- Key learnings on scaling AI, LLMs and automation across CX and insights programs
- Proven approaches to aligning CX with revenue, culture and operational performance
- Emerging best practices in integrating multiple feedback signals