Pick your people’s brains and boost your business Engaging your people, understanding where they and you can improve, boosts morale and your bottom line. Our Voice of the Employee tools gets you to the hearts, and heads of your people. A constant conversation An annual employee survey might give you great insight in January. But…
Get your data singing in harmony No more silos and data slipping into the void. Our centralized data hub brings all your sources together, so your data syncs, links and turns into insights you can use. Ensure your call center interaction links with product usage data and understand purchase history all in one place. Bringing…
How Forsta makes VoC more than the sum of its parts Uncover the right insights and act upon them with Forsta. Our Voice of the Customer (VoC) capabilities give you all you need to understand your customers and give the right people the right tools. So you can make that understanding count. Whether you choose…
Make a live connection Be in the room, wherever you may be with Forsta Live Video. No longer do you need to travel to a studio; you can be there from the comfort of your own office. The highest quality stream, along with 360-degree viewing* puts you at the heart of any focus group or…
Collaborate closely with your customers Get the input of your customers in a way that appeals directly to them. With Digital Diaries and Online Communities, you can open up a priceless stream of insights, bringing you closer to your customers. See how your brand fits into your customers’ lives Our digital diaries and online communities…
Supporting you whenever and however you need it Our survey support services can provide up to full coverage for your survey, sampling, and reporting requirements. A dedicated, localized project team with the added help of a global network of support gives you flexibility and speed. Whatever level of support you need, our services are completely…
See it all in an instant Create dynamic, living visuals that can be adjusted and explored. Dynamic, online dashboards update with new data automatically, giving the full picture of your data and shareable with anyone, on any device. Stories you can see Turn lists of names and numbers into a living, breathing entity. A template…
Get the facts, fast. Turn raw data into insight-packed reports in just a fraction of the time that it takes you now. Forsta makes reporting so slick and simple you can produce reports how you want them, up-to-the minute, error free and put them into the hands of the people who need them. Fast. Change…
Guiding you through your CX program Building and growing a Customer Experience (CX) program is no easy task due to multiple factors, ranging from incomplete strategy, lack of executive support, ineffectual action planning. It’s all very well knowing what’s best practice, but what’s best for the project? Who is Forsta Consulting? We are a team…
Our flexible, scalable surveys allow you to meet the people behind the datapoints. With surveys, you can go beyond simply running a survey and actually have a conversation. Whether you’re a first time user or a veteran, you’re absolutely catered for. Whether you require our services, or are happy to go it alone. Don’t take…
Action management features Action management offers a wealth of features that help you address customer experience issues: Customizable user roles ensure the best person is assigned to solve the problem. A localizable interface enables a truly global reach for your CX program. Predefined workflows empower your staff to take the best course of action. Easy-to-use…
Digital transformation. Voice of the Customer. Big Data. Customer Experience. Data-driven, customer-driven Business. Today’s businesses and brands face more disruptors today than they have since the industrial revolution with every customer interaction and touchpoint becoming more and more important each day. The Experience Economy is forcing brands to rethink, innovate, create and automate their customers’…
Global awards program celebrates excellence and innovation in the global Market Research and Insights industry Forsta, the leading Customer Experience and Research Technology company, is announcing the winners in its fourth annual Achievement in Insight and Research (AIR) Awards. The annual awards recognize winners across three categories – Agency, Project & Innovation and Professionals -…
Partnership adds award-winning voice tech and nonconscious emotion analysis to comprehensive customer insights technology platform Forsta, a leading Customer Experience and Research Technology company, today announced a global partnership with Phebi.AI, an innovative voice technology company. This new partnership enables research and insights professionals to leverage Phebi’s advanced voice analysis technology across qualitative and quantitative research…
Creating a positive and consistent customer experience across multiple channels is one of the biggest challenges facing businesses today, and a solid Voice of the Customer program is core to meeting this challenge. Building such a program, however, is far from simple and failure to do it well will result in “just another customer survey”….
Today, there is unprecedented demand for high-quality data, research and experience feedback. For leaders of Experience and Insights teams, this is a transformative opportunity. Those who succeed will operate at the strategic heart of their organizations. They will help drive innovation, customer retention, acquisition, and growth. And they will be at the forefront of a…
Modern lives are encoded in data. People spend four hours a day on their smartphone. Two-and-a-half hours on social media [1]. And a lifetime on Zoom calls. Data footprints are left in search queries, Twitter posts, Uber journeys. Cell towers and satellites track real-world movements. Customer surveys. Web analytics. NPS feedback. CRM profiles. Social listening….
Every successful business must have a concrete and measurable way to evaluate performance; monitor their strength and weaknesses, and keep a pulse on the customers experience as well as the competitive landscape. One way to do this is through a powerful online survey technique called, “tracking.” In a tracking survey, customer feedback on the same…
Forsta surveys is the most comprehensive, yet easy-to-use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language survey or anything in-between to get close enough to your customers to understand their thoughts and feelings and ensure their voice comes through in your survey insights without being limited to prefabricated…
Forsta digital diaries is the leading activity-based qualitative research solution on the market today. Getting you closer to your customer to see their lives, through their lens. Forsta provides a series of activities for participants to engage in. To take you into their everyday lives. To uncover their motivations, behaviors, and emotions around why and…