CX predictions for 2022: In conversation with guest Forrester
What do customers expect from brands and organizations in a post-pandemic environment? How can companies prepare to meet these new demands?
Hear Forsta’s VP of CX Consulting Chris Brown, and guest speaker, Judy Weader, a Senior Analyst with Forrester, as they discuss this year’s top predictions for customer and employee experiences. This webinar will touch on ways that companies can identify and act on relevant insights to satisfy and improve customer and employee experiences.
Key takeaways:
- Learn the key trends set to shape CX and EX this year
- Discover how to bridge gaps in your program’s data for improved experiences
- Explore how companies are addressing industry concerns such as privacy and accessibility
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