Voice of customer: Forsta Plus
Smarter insights. Stronger CX.
Listen across every touchpoint, uncover sentiment, and act fast to improve experiences. Forsta Plus gives you customizable tools that help you strengthen CX, close the loop, and fuel business growth—on one AI-powered platform.
Turn every customer voice into business growth
Get real-time feedback at every touchpoint
One platform to gather customer input along every step of the journey, so you can make smarter decisions, drive growth, and keep your profits strong.
- Customize surveys to match your brand.
- Capture feedback across channels.
- Get support in 250 languages.
- Ensure accessibility compliance
- Choose full-service support, self-service, or a mix of both.
Boost growth and CX maturity with AI-driven feedback programs
SmartHub
Capture and unify customer data from surveys, call centers, social media, purchase history, and more. Go beyond survey results to uncover richer insights and take tactical action to improve performance.
Survey Designer
Create surveys tailored to your brand and goals. Simple or in-depth, no coding required.
Studio
Design reports, dashboards, and workflows that collect, explore, and visualize research data while breaking down data silos.
Panel Management
Manage panels and communities in one platform with real-time syncing between survey and panel data.
Action Management
Automate actions to initiate, coordinate, and accelerate feedback responses across your organization.
Get your questions answered
What’s the service support model?
Tailored support that fits your goals—not the other way around. Our dedicated account directors act as strategic advisors, helping you maximize platform value, streamline operations, and transform results.
What can I expect for onboarding?
Our experienced client support team will partner with you to deliver a seamless onboarding process. We provide you with training, setup guidance, technical resources, and a strong service support team.
A CX suite built on your needs
Digital focus groups: Discussions
Upgrade research efficiency by integrating surveys, panel management, and focus groups.
Crowdsourcing
Gather feedback at scale, uncover richer insights, and launch targeted challenges.
Omnichannel analytics: Spotlight
Unify all feedback into AI insights that reveal patterns and drive action.
Digital listening: Digital Feedback
Boost customer engagement with embedded surveys that keep users within your system, enabling real-time responses without disruptions.
Contact Center
Uncover actionable insights, optimize service, equip agents, and deliver seamless, efficient customer interactions.
Great CX starts with understanding
