Crowdsourcing
Gather and implement ideas that improve quality and accelerate growth
Crowdsourcing holds the answers to your biggest challenges. With Forsta Crowdsourcing, you can prioritize solutions, foster collaboration, and turn grassroots ideas into measurable impact. Give customers, partners, and employees a voice and the tools to shape what’s next.
From ideas to impact
Uncover hidden insights from those in the know
Your customers and teams hold key insights into your products, services, and processes. Crowdsourcing gives them a structured space to share and refine ideas—unlocking practical solutions and hidden opportunities that could benefit your customers.
- Get insights from those closest to the experience.
- Discover cost-saving and experience-enhancing ideas.
- Provide a clear, structured platform for innovation.
- Empower customers, employees, and vendors to contribute meaningful solutions.
Crowdsourcing at your fingertips
Customizable challenges
Add your own logos and visuals and tailor Crowdsourcing to the problems you’re trying to solve.
Idea generator
Design submission forms for any team, challenge, or goal. Keep every idea visible (not hidden in a black box) to create a transparent space for collaboration and review.
Unlimited users
Add as many users as you need, at no extra cost.
Insightful analytics
Put ideas into action and use reporting tools to measure impact—tracking results down to the dollars saved.
PairMatrix voting
Rank two ideas at a time—ensuring fair input and clear prioritization across your organization.
Get your questions answered
What is Crowdsourcing?
It’s a platform that helps you gather, prioritize, and implement ideas from clients, partners, and employees. You can run targeted challenges, manage idea lifecycles, and drive innovation from those closest to the product or services.
How do we measure the impact of ideas?Â
You’ll have access to reporting on participation rates, challenge outcomes, implemented ideas, and ROI impact—helping you prove the value of innovation.
Can we customize the idea submission process?
Yes! You can fully customize submission forms, categorize ideas, and tailor the process to fit goals or business challenges. All ideas remain visible for collaboration and transparency.
Who can participate in a challenge?
Anyone in your brand sphere can be invited—from front-line employees to cross-functional teams to customers and partners. You can open challenges across demographics, teams, roles, or regions for focused innovation.
How do we ensure ideas lead to action?Â
The platform includes review workflows, stage-gate tracking, and business case tools to move top ideas through evaluation and into execution. Built-in reporting ensures visibility and accountability at every step.
A CX suite built on AI excellence
Voice of Customer: Forsta Plus
Unlock powerful feedback capabilities across channels and capture insights, understand sentiment, and take action to enhance every customer experience.
Digital focus groups: Discussions
Upgrade research efficiency by integrating surveys, panel management, and focus groups.
Omnichannel analytics: Spotlight
Unify all feedback into AI insights that reveal patterns and drive action.
Digital listening: Digital Feedback
Boost customer engagement with embedded surveys that keep users within your system, enabling real-time responses without disruptions.
Contact Center
Uncover actionable insights, optimize service, equip agents, and deliver seamless, efficient customer interactions.
Scale innovation—one idea, one challenge, one success at a time
