Reputation management: Reviews
Build and improve your online reputation
Manage all your reviews across the web from a single place. Engage with customers in their preferred channel and turn every interaction into an opportunity to strengthen trust and drive loyalty.
All you need to improve your reputation
Industry expertise. Enterprise functionality
Retail
Discover our all-in-one retail solutions designed to elevate your business
Retail
Customer sentiment drives conversion
- Monitor and respond to reviews across every store to protect your brand and win back at-risk shoppers.
- Highlight positive feedback right on your local pages to influence in-the-moment buying decisions.
- Spot trends fast using sentiment analysis and AI-powered alerts that keep you ahead of inventory or service issues.
Hospitality
Explore solutions built to improve every step of guest experiences
Hospitality
Guest feedback fuels loyalty
- Manage and respond to reviews across every booking channel from one dashboard.
- Automatically surface priority feedback (like cleanliness or service complaints) so you can act before it hits your reputation.
- Use AI-suggested responses to speed up replies without losing your brand’s voice or empathy.
Restaurants
Tools tailored for fast-paced, experience-driven brands
Restaurants
Turn tables, build trust
- Reply to reviews in real time, whether it’s about food, service, or a bad wait time.
- Highlight five-star feedback on local pages and social posts to drive new visits.
- Use sentiment dashboards to track quality across locations and train staff on what matters most to your guests.
Financial services
Explore our solutions designed by experts who know your world
Financial services
Trust is earned, and reviewed
- Monitor sentiment for branches and advisors to identify service gaps and coaching opportunities.
- Ensure timely, compliant responses with pre-approved templates and AI review prioritization.
- Surface positive feedback to build confidence in key markets and convert searchers into clients.
Reputation management, simplified
Extensive partner network
Manage and respond to reviews across 100+ third-party platforms from one a single place.
AI-crafted review responding
Engage with more review in less time with AI-generated responses that are relevant, professional, and quick.
AI-powered sentiment analysis
Make sense of qualitative data and identify trends in reviews with industry-specific accuracy.
Multi-level reputation insights
Track reputation performance at the brand and location level.
Configurable user roles
Protect privacy and keep your team focused with multiple user roles and the flexibility to turn visibility, features, and permissions on or off.
Compliance-friendly response workflows
For highly regulated industries, save approved language as templates your team can turn to again and again.
Get your questions answered
How will responding to reviews improve consumer loyalty and drive business growth?
Brands that consistently respond to reviews see stronger consumer satisfaction and loyalty. A tool that tracks reviews and measures sentiment helps you create smart strategies that improve your ratings and increase review volume across key sites.
How will reviews help consumers who use AI tools and generative search features find me?
Google AI mode and tools like ChatGPT fold review sentiment from third-party sites into their results. Taking control of your reputation—through campaigns and thoughtful responses—helps shape how your brand is presented in these increasingly influential channels.
How do I respond to negative reviews?
Engaging with negative reviews can be an opportunity to improve experiences. We recommend you prioritize negative feedback—acknowledging what went wrong and offering to move the conversation offline. This simple act can go a long way to show care and build trust and credibility with future consumers browsing your reviews.
A BX suite built on AI excellence
Listings management
Manage and update your business information across the web from a single location.
Review publishing
Build consumer trust by sharing first-party ratings and comments as testimonials on your website and other online profiles.
Review requesting
Grow your online reputation by automatically requesting reviews from all of your customers.
Local pages
Capture high-intent local traffic, convert more customers, and scale your local presence—without added complexity.
Social media management
Engage customers across social networks, amplify internal advocacy, and get unparalleled insights across the entire social ecosystem.
Competitive insights
Spot competitive gaps, seize opportunities, and boost visibility and market share.
Take control of your online reputation
