Transform regulatory compliance into a competitive advantage
Connect all your data, and get insights that help you act quickly to improve customer satisfaction, safety, employee engagement, and compliance.
Complete visibility from grid to customer
See every part of your operation
Collect, connect, and monitor feedback across billing, outages, and field services to see the whole account holder journey. Overlay with employee, compliance, and operational data to get the whole story on what drives risk, satisfaction, and efficiency—and why.
Know how to act, quickly
Use AI and advanced text analytics to quickly see what drives satisfaction, from on-time restoration to clear communications. Transform data into structured summaries aligned to your compliance, so you’re audit-ready without the manual effort.
Partner for progress
Create automated responses, spot risks early, and innovate to boost satisfaction, improve safety, and increase self-service. Work with our utilities experts to understand market trends, customer expectations, and changing regulations, so you stay ahead of what’s next.
Smart solutions for modern utilities
Feedback from the front line
Nobody is closer to your customers than your employees. Empower them to make changes by collecting their feedback on customers, safety, procedures, and more.
- Gather input on equipment, policies, and safety from the field.
- Flag emerging issues staff see first.
- Use real feedback to prioritize fixes.
Partner with leaders who know your world
We don’t just hand you software and walk away—we form deep partnerships and become an extension of your team. Our in-house support team was built to handle complex, large-scale transitions with speed and ease. 
And our utilities experts are ready to help you get to the insights, guide your strategy, and take measurable action. So you can unlock ROI faster. 
One AI-powered Human Experience platform
Forsta’s AI-driven Human Experience (HX) platform unifies customer feedback, operational data, and employee input, so utilities can deliver safe, reliable, and customer-centric service at scale. Whether you’re managing grid operations, field services, or call centers, our platform helps you listen, act, and improve—enhancing satisfaction, compliance, and performance across every connection.
Start seeing human experience from every angle
