St. Luke’s Medical Center adopts Forsta’s HX Platform to elevate human experience across the care journey
- St. Luke’s Medical Center partners with Forsta, a Press Ganey company, to advance patient experience with the integrated Human Experience (HX) Platform
- New program will strengthen St Luke’s culture of care by unifying patient voice and operational data, improving how insights are shared and strengthening patient experience.
- Expansion planned across both Global City and Quezon City campuses and the St Luke’s extension clinics, as St. Luke’s scales a system‑wide HX strategy.
[MANILA, PHILLIPINES, FEB. 26, 2026] – t. Luke’s Medical Center, one of Asia-Pacific’s most trusted and innovative healthcare institutions, has selected the HX Platform, from Forsta, a Press Ganey company, to transform how the organization listens, understands, and acts on the voice of patients, families, and healthcare workers.
The adoption of the HX Platform marks a major step in St. Luke’s mission to deliver world‑class care with patient-centricity at its heart. By unifying patient experience, operational metrics and advanced analytics in a single HX platform, St. Luke’s will gain a comprehensive, real‑time understanding of experience across the care journey—from admission to discharge and beyond.
“At St. Luke’s, excellence in clinical care must go hand in hand with excellence in human experience,” said Janice “Nice” Tiambeng, Vice President and Head of Patient Experience at St. Luke’s Medical Center. “The HX Platform gives us the ability to see every patient interaction through a clearer, more connected lens. This partnership accelerates our journey toward a truly integrated, compassionate, and patient-centric model of care.”
Forsta’s HX Platform gives St. Luke’s access to the industry’s most powerful, flexible, and connected experience technology. The platform breaks down historical silos delivering one integrated source of truth. With advanced text analytics, AI‑powered analysis and intuitive dashboards, teams across St. Luke’s can activate insights in real time while benefiting from improved usability for healthcare teams.
“St Luke’s Medical Centre is continually improving our understanding of patient feedback, our sharing of insights and, ultimately, our patient experience,” Tiambeng said. “With Forsta’s HX Platform we now have a continuous, holistic view of what patients and healthcare workers are telling us — and the tools to respond with speed and empathy.”
Forsta brings unmatched healthcare and human‑experience expertise to the partnership. Trusted by over 41,000 healthcare organizations, Forsta combines deep clinical insight with cutting‑edge technology to help providers understand what’s happening now, anticipate what comes next, and take the right actions to elevate care.
“St. Luke’s Medical Center is a leader in redefining what exceptional care looks like in Asia-Pacific,” said David Blakers, Managing Director, APAC, at Forsta. “By adopting the HX Platform, they’re embracing a connected Human Experience strategy that unites patient, employee, and operational insights. This is the future of healthcare experience — and St. Luke’s is setting the standard.”
The long‑term goal for St Luke’s: a fully connected, insight‑driven ecosystem that strengthens patient trust, improves clinical outcomes, and supports staff across the entire organization
About Forsta
Forsta powers the HX (Human Experience) Platform—a suite of comprehensive experience and research solutions technology platform that break down the silos between Customer Experience (CX), Employee Experience (EX), and Market Research—so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized by Gartner® as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms, marking three consecutive times. Forsta is a Press Ganey company.
Media Contact
Vittorio Baiocchi – vittorio.baiocchi@pressganey.com