Content The best CX strategies don’t start with a survey or a scripted interview. They start with silence, listening without saying a word. Every day, customers leave a trail of unfiltered thoughts across the digital landscape: reviews, social posts, chat transcripts, and open-text survey responses. This unstructured feedback reveals more than a score ever could, […]
The four keys to effective market research data storytelling Content Market research data storytelling is about guiding your audience from a spark of curiosity to full clarity. There are many ways to paint the picture on this one, so we’re going to explore some of the common structures and approaches to data storytelling. The four […]
200 years of data visualization: Where 2026 trends are taking us Content This year we’ve seen it rise, and as we head towards 2026, visual storytelling is becoming an essential part of the research process. Picture this: You’ve just wrapped up a comprehensive market research study. The data is rich, the insights are golden, but […]
We explore how empathy is more than just paying lip service to the concept, how you can create empathy even when the (virtual) environment is against you, and how empathy can help you take your customer experience to the next level.
Content Customer experience in retail is at a tipping point, and loyalty is on the line. As retailers eagerly race to embrace digital innovation, many are unintentionally abandoning the very thing that drives their bottom line: trust. And without trust, retailers won’t gain the competitive edge necessary to leave a lasting mark in a highly […]
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Press Ganey Forsta launches Insurance HX to help insurers boost retention and loyalty AI-powered solution gives insurance companies real-time listening, automated workflows, and tailored dashboards to detect risk, recover faster, and improve policyholder experience [CHICAGO, SEPTEMBER 3, 2025] – Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies […]
Content Trust in banking is at a turning point. As financial services continue to rapidly accelerate toward digital transformation, a new challenge has emerged: earning (and keeping) trust across a multigenerational customer base. While digital banking promises speed, convenience, and scale, it also introduces friction. Younger consumers expect hyper-personalized, tech-powered experiences. However, older generations want […]
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
