AI ethics: Future-proof your research
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Overcoming the CX Trust Deficit: brands can win loyalty through responsible data use
Overcoming the CX Trust Deficit: Brands Can Win Loyalty Through Responsible Data Use Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly [CHICAGO, AUGUST 27, 2025] – Press Ganey Forsta, the leading provider of experience measurement, data analytics, and […]
3 VoC mistakes to avoid—and how to build a program that performs
Content Before you can turn feedback into momentum, you need to identify the biggest VoC mistakes to avoid—the silent killers of many CX programs. Most organizations aren’t short on customer feedback; they’re drowning in it. Customer feedback floods in from surveys, chats, complaints, and clicks. But more data doesn’t mean more clarity. Collecting feedback doesn’t […]
Diary studies upgraded: Dive into deeper discussions
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Press Ganey Forsta expands research capabilities with deeper integration of qualitative tools on HX Platform
Press Ganey Forsta expands research capabilities with deeper integration of qualitative tools on HX Platform Integration brings focus groups, interviews, and ethnographic research together in one seamless solution [CHICAGO, AUGUST 14, 2025] –Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, […]
How active listening is redefining insurance customer experience
Content The insurance customer experience is at a tipping point. Imagine this, you’ve just had an accident. You reach for your phone, only to get stuck in a maze of outdated forms across digital channels, long hold times, and robotic scripts. Stress turns into frustration. That’s the old way. And policyholders aren’t having it anymore. […]
How data democratization transforms insights
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
How to get your insight story to stick
Content Let’s start with the bad news. You can have the best research in the world, beautifully designed, meticulously analyzed, filled with smart observations and it still might not make an impact. Now, that’s not because your insights aren’t valuable; it’s because too often, they get lost in translation. The visualizations don’t connect. The dashboard’s […]
Creating CX dashboards that empower, engage, and drive results
Content In today’s digital workplace, employees are already juggling multiple platforms, logins, and dashboards—each vying for attention. If a dashboard isn’t intuitive, relevant, or clearly valuable, it becomes just another tab to ignore. And with shrinking attention spans and pressure to act fast, end users need more than just data—they need CX dashboards that are […]
Humans not AI: Why misperceptions might be your most valuable insight yet
Content You’re in the business of understanding people. Not just what they say but what’s going on under the surface. And one of the most fascinating ways to get there? Misperceptions. Looking at the difference between what people think they know and what they actually know. It’s an idea that’s been gaining traction in the […]
