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Powering a CX transformation: Evolving RS Group’s VoC program with Forsta

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RS Group reimagined its Voice of Customer (VoC) program with Forsta, shifting from static reporting to a
dynamic, insights-led engine for transformation. Through embedded digital feedback and strategic consulting, RS improved business performance and elevated CX maturity across the organization.

Tools used

  • Forsta Plus
  • Forsta Action Management
  • Forsta Text Analytics